Case Manager

Program Summary:
RHD Montgomery County Homeless Services and Genny’s Place offers a safe place to stay and assistance for individuals experiencing homelessness, helping them transition towards independent living. The program is a partnership between Your Way Home, Montgomery County’s Office of Behavioral Health, and Resources for Human Development. This is a new site located in Lansdale, PA, and the program specifically caters to single adults without housing. Clients have access to dedicated caseworkers who help them find permanent housing and apply for necessary benefits. Additionally, we provide practical support such as laundry facilities, transportation, meals, clothing, and essential life skills training.

Position Purpose:

The case manager will determine resources needed to meet the individualized needs of the participant at Genny's Place Landsdale. The case manager will take all necessary actions in assuring the implementation of the service treatment plan including serving as an advocate for the participant to enable him/her to receive needed services; identification of program needs, service gaps and recommending strategies. A commitment to the APIS and RHD values should be demonstrated as job duties are performed.

Major Responsibilities:

DIRECT DUTIES:

Team-Based Planning:

• Act as part of a multidisciplinary team designed to provide services from a holistic and Values based perspective.
• Assist in the development of recovery plans and reviews in collaboration with the program participant, clinical and medical staff and other stakeholders as determined in collaboration with program participant.
• Develop and maintain relationships with community agencies in order to assist program participants in connecting with all available resources.

Direct Client Care:

• Provide community-based services to program participants focusing on education, connection with resources, community interaction and achievement of recovery plan goals.
• Working out in community within the service delivery area of the program. Required to drive program participants to appointments.

Administrative Functions:

• Complete all assessments and documentation as required by RHD, funder, licensing/ accreditation entities.
• Other duties as assigned.

Job Qualifications and Competencies:

Job Qualifications:

• Indicates the minimum required education and years of experience. Include any required licenses or certificates.

Education and Experience:

• Bachelor’s Degree in Human Services or related field is preferred and/or equivalent experience.
• Intermediate computer skills.
• One year Case Management experience preferred.
• Two years' general work experience providing support to individuals in behavioral health, Addiction Recovery or IDD services required.
• Valid driver’s license.

Job Competencies:

• Effective Communication: Ability to clearly and respectfully communicate with residents, families, staff, and external agencies. Demonstrates active listening and ensures transparency in all interactions.
• Ethical Practice: Upholds confidentiality, integrity, and ethical standards in all interactions and decisions, ensuring the rights and dignity of residents are prioritized.
• Leadership and Accountability: Provides clear direction to staff, models positive behaviors, and takes responsibility for the success of the residential program. Holds self and team members accountable for meeting expectations and standards.
• Collaboration: Works collaboratively with other professionals, families, and community partners to ensure quality care and services are provided to residents.
• Cultural Humility: Demonstrates respect for and understanding of the diverse backgrounds, needs, and perspectives of residents, staff, and families, fostering an inclusive and supportive environment.
• Problem Solving and Conflict Resolution: Approaches challenges with a solution-focused mindset, resolving issues in a fair and timely manner, while maintaining professionalism and promoting a positive atmosphere.
• Adherence to Policies and Procedures: Ensures compliance with all regulatory and organizational standards, maintaining a safe, respectful, and efficient residential environment.
• Well-organized and detail orientated.
• Excellent Customer service skills (both internal and external).
• Strong interpersonal and communication skills.
• Leadership and management skills.
• Resident relations and retention.
• Knowledge and understanding of state and federal regulations regarding group home/ residential care.
• Behavioral issue management and crisis intervention skills.
• Compliance with regulatory standards.
• Proficiency in direct supervision, developmental disabilities care and medication administration.
• Life saving measures (CPR) and first aid certifications.
• Budget management.
• Previous supervisor/management experience in group home/residential setting.
• Medical terminology knowledge.
• Demonstrates a strong working knowledge of the appropriate regulations, Apis values and program policies and procedures.
• Basic computer and internet literacy with the ability to utilize applications like emails, time recording and other programs to enter and retrieve data as necessary to perform the essential functions of the job.
• Valid non-provisional drivers’ license and personal vehicle with state minimum liability insurance coverage.
• Subject to employment screenings, including FBI clearance, if applicable.