Learning data advisor - health services

Position Summary

The Sr. Advisor, Learning Data & Analytics plays a critical role in transforming learning data into actionable insights that inform strategy, improve program effectiveness, and demonstrate business impact across Sales and Account Management Learning & Development (L&D).

This role designs, manages, and interprets data collection processes that span the learning ecosystem-including Allego, Salesforce integration, LMS systems, and survey tools-to measure learning engagement, behavior change, and performance outcomes. Partnering across the L&D and GTM organizations, the Sr. Advisor ensures that metrics align to Kirkpatrick's 4 levels of evaluation (Reaction, Learning, Behavior, and Results) and evolve toward predictive analytics that inform readiness and performance improvement.

Key Responsibilities

Learning Data Strategy & Governance

• Develop and manage the overarching data and analytics framework for the L&D organization, ensuring alignment with strategic priorities and business outcomes.

• Define key performance indicators (KPIs) for learning effectiveness, engagement, readiness, and performance impact.

• Partner with L&D leadership to create and maintain a learning scorecard that communicates results across all four Kirkpatrick levels.

• Establish data governance standards and ensure consistency, accuracy, and integrity across systems and reports.

Data Collection, Integration, & Analysis

• Consolidate and analyze data from multiple sources, including LMS, Allego, Salesforce, survey platforms, and operational dashboards.

• Use advanced analytics (e.g., trend analysis, correlation mapping, and data visualization) to surface insights that inform L&D priorities and decision-making.

• Support automation and integration of data pipelines in partnership with HR Analytics, Business Operations, and Technology teams.

• Identify and track learning adoption and impact trends across regions, business units, and programs.

Insights & Reporting

• Design and maintain visually compelling dashboards and reports that provide real-time visibility into learning engagement and impact.

• Translate complex data into clear, actionable insights for L&D leaders and business executives.

• Present findings to senior stakeholders to demonstrate learning ROI and influence strategic decisions.

• Continuously refine reporting models to enhance storytelling, accessibility, and alignment with evolving business needs.

Collaboration & Partnership

• Partner closely with the Sr. Manager, Curriculum Design & Experience to ensure learning analytics inform program design and delivery.

• Collaborate with the PMO & GTM Readiness function to assess learning adoption and performance readiness related to new product launches or GTM initiatives.

• Work with the Learning Strategy and Leadership Development teams to measure behavior change and leadership capability growth.

Qualifications

• Bachelor's degree in Data Analytics, Learning & Performance, Business Intelligence, or related field (Master's preferred).

• 5+ years of experience in L&D analytics, sales enablement reporting, or related business analytics role.

• Demonstrated experience building dashboards and visualizations (Power BI, Tableau, or similar).

• Understanding of instructional measurement frameworks (e.g., Kirkpatrick, Phillips ROI) and their application to L&D data.

• Experience extracting and integrating data from multiple systems (e.g., Allego, Workday Learning, Salesforce, SurveyMonkey).

• Strong analytical, problem-solving, and storytelling skills, with the ability to translate data into business-relevant insights.

Core Competencies

• Analytical Rigor: Uses data to uncover insights that inform learning strategy and business performance.

• Strategic Partnership: Builds strong relationships with cross-functional teams to influence action and alignment.

• Data Visualization & Storytelling: Translates complex data into compelling, executive-level narratives.

• Learning Impact Measurement: Applies industry-standard models to quantify learning outcomes and ROI.

• Operational Excellence: Ensures data accuracy, consistency, and sustainability across systems and reports.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.