Aftermarket Inside Sales

Job Description

Job Description

COMPANY OVERVIEW:
CPM Holdings, Inc. is a diversified leading global supplier of process equipment and engineered technologies that sustainably feed, fuel, and build a better world. With its growing family of 17 market-leading product brands, CPM serves a variety of industries including animal feed, consumer food, green energy, advanced materials, and sustainable packaging. Founded in 1883, CPM has 1,700 employees across 36 facilities on 4 continents with presence in 150+ countries. From the foods you eat to the fuels you require, CPM plays an important role in making the world more efficient and more sustainable. For more information, visit OneCPM.com.

JOB SUMMARY:
The Inside Sales supports the Aftermarket Sales Team within the Thermal Division, playing a key role in strengthening customer relationships, generating quotes, processing orders, and supporting internal teams with sales analytics and reporting. This individual will collaborate cross-functionally to ensure customers receive timely, accurate, and high-quality service.

We’re looking for someone with a strong background in technical sales, customer service Industrial, and aftermarket parts solutions to support customers in maintaining efficient operations using OEM equipment. Bilingual Spanish skills and a technical background - are highly valued in this role.

Onsite position - Horsham, PA .

KEY RESPONSIBILITIES:

• Serve as a main point of contact for customers, developing relationships and identifying parts and service needs within the installed base.
• Assist in locating and developing new sales opportunities within existing accounts.
• Generate timely and accurate quotes for aftermarket parts and services.
• Review incoming purchase orders to ensure pricing, part numbers, and terms & conditions are correct.
• Track and manage sales activities using CRM (Salesforce) and ERP (SAP) systems; maintain accurate customer records.
• Create, maintain, and analyze Power BI dashboards and reports to monitor sales performance and identify trends.
• Compile weekly and monthly sales reports for management.
• Collaborate with engineering, purchasing, and logistics to coordinate order fulfillment and resolve customer issues.
• Ability to read and interpret engineering drawings and technical documentation.
• Support sales management with administrative and coordination tasks.
• Meet assigned sales targets and contribute to overall team objectives.
• Deliver excellent customer service to support account retention and satisfaction.
• Participate in team meetings and cross-functional collaboration with internal departments.
• Perform other duties as assigned to support the growth of the aftermarket business.

REQUIRED SKILLS & ABILITIES:

• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills with a solution-oriented mindset.
• High attention to detail and strong organizational skills.
• Ability to prioritize tasks, multitask effectively, and meet tight deadlines.
• Self-starter who works well independently in a remote environment.
• Comfortable initiating outbound calls and building rapport with prospects.
• Proficient in Microsoft Office Suite; experience with Salesforce, SAP, and Power BI strongly preferred.
• Ability to clearly communicate technical information to a wide audience.
• Bilingual in Spanish is a plus.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent required; bachelor’s degree preferred.
• Minimum 5 years of industry-related experience (extrusion, thermal processing, or industrial equipment).
• Background in industrial sales, selling processes and Incoterms.
• Familiarity with engineering and manufacturing processes is a plus.
• Experience working with ERP and CRM systems (SAP and Salesforce).

PREFERRED QUALIFICATIONS:

• Demonstrated success in achieving or exceeding sales goals.
• Industry experience in food, chemical, or materials processing.
• Working knowledge of AutoCAD or similar design tools.
• Bilingual in Spanish is a plus.

PHYSICAL REQUIREMENTS:

• Sitting in a normal seated position for extended periods of time.
• Reaching by extending hand(s) or arm(s) in any direction.
• Finger dexterity is required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
• Communication skills using the spoken word.
• Ability to see within normal parameters.
• Ability to hear within normal range.

OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.