Agency Solutions Coordinator
- The Agency Solutions Coordinator position is responsible for resolving general service inquiries including billing discrepancies, general service inquiries and escalated service issues from Commercial Insurance Agents. This role is designed to be the first point of contact for agents and have ownership of each case from start to finish to ensure agent's needs are met and problems are resolved. This position will work closely with Underwriting and other business partners, including Billing to provide resolution.
- Provide timely customer service to incoming correspondence via email or phone calls
- Assume ownership and manage each case from start to finish. Respond to customer (internal/external) inquiries and requests in an efficient, accurate and professional manner to achieve an optimal outcome
- Exhibit empathy to understand the needs of dissatisfied agents and/or customers.
- Demonstrate the ability to establish strong relationships and build trust with key stakeholders, including Agents, Billing and Operations departments and across Commercial Insurance Underwriting and business partners.
- Navigate across multiple commercial systems and applications to research, analyze and resolve general inquiries from agents including questions on forms and conditions, service escalations, billing and discrepancy issues.
- Advanced knowledge of Commercial insurance principles, company products and underwriting guidelines
- To ensure complete resolution of all customer inquiries; cases will need to managed end to end service with other business partners
- Gather, organize, and analyze reports/information to assist Agents and Underwriters to determine next steps.
- Know and comply to corporate policies, regulatory standards, internal business processes, and procedures while processing work and meeting/exceeding service performance and quality standards
- Maintain performance standards within a fast-paced environment
- Work effectively in a team environment using professional interpersonal and communication skills
- Be able to adapt and thrive in an atmosphere of change
- Handle additional job responsibilities as assigned by the Supervisor/Manager; accepts projects as assigned by the Supervisor/Manager
- Strong customer service skills including oral and written communication.
- Demonstrated accountability and leadership skills
- Ability to work with dissatisfied customers and assist in resolving their issue.
- Commercial Insurance experience is required; Understanding of or ability to further develop knowledge of commercial systems, products and underwriting guidelines.
- Excellent organizational skills, with the ability to multi-task
- Ability to prioritize to achieve desired results
- Excellent collaboration skills and ability to work in a team environment
- Critical listening and thinking skills; demonstrated ability to problem solve
- Ability to become a trusted advisor to the agent or customer
- Analytical skills
- Ability to make informed decisions, achieving the appropriate results.
- Strong knowledge of MS Word and Excel.
- Flexibility with covering hours of 8am to 5 pm M-F
Recommended Jobs
Estimator (Underground) - Danella Power Services
Job Description Job Description OVERVIEW Who We Are: Danella Power Services Inc. is an electrical contractor with a specialized concentration in overhead and underground electrical utilities.…
Behavioral Health Technician - School-Based
Behavioral Health Technician – School-Based Hershey, PA Are You Looking For: A position where you can make a daily impact in the lives of children and adolescents with Autism Spectrum Disord…
Residential Site Manager
*Now Hiring: Unit Manager – Residential Mental Health (Children & Youth)* _Erie, PA_ | _Full-Time_ | _Mental Health | Leadership | Impact_ *Lead. Support. Change Lives.* Sarah A. Reed Children’s Ce…
Home Health Physical Therapist - Weekend (Hiring Immediately)
At AHN Healthcare@Home, were looking to add to our extraordinary care team. Grounded by our belief that outstanding care is best delivered in a team-based environment, our home health physical therap…
Senior Highway/Traffic Engineer
Position Summary We are looking for an experienced Senior Highway Traffic Engineer to lead and manage key transportation projects for major clients such as PennDOT, the Turnpike, and other publi…
Web Developer - WordPress
The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, educati…
CDL Truck Driver: State of Pennsylvania
QuestMark Flooring, a division of CentiMark Corporation, is a well-established, national leader in the industrial flooring industry for concrete polishing and epoxy systems. Since 1968 we have provid…
BC/BE Non-Invasive Cardiologist (Stroudsburg)
St. Lukes University Health Network, the regions largest, most established health system, a major teaching hospital, and one of the nations 100 Top Hospitals is seeking a BC/BE Non-Invasive Cardiolo…
Welder-Fabricator-Installer
Job Description Job Description A well-established industrial equipment dealer in Lansdale, PA is looking for a dedicated full-time Welder/Fabricator/Installer to join our team. Key Responsi…
Senior Superintendent ( {{city}})
Who We Are: At Arc Building Partners, we believe that our people are our greatest asset. Were a collaborative team dedicated to building not only structures but also a positive, engaging workplace c…