Customer Service Representative - New Castle

Job Description

Job Description

About Us

Youngstown Area Goodwill Industries, Inc. is committed to transforming lives through the power of work. We embrace diversity and encourage applications from individuals with barriers to employment, fostering an inclusive environment where everyone can succeed.

Job Summary

We are looking for a friendly and dependable Customer Service Representative to enhance the shopping experience at our Goodwill store in New Castle , PA . This role requires excellent communication skills, a positive attitude, and the ability to handle various customer interactions while maintaining regular attendance.

Responsibilities

• Greet and assist customers with a welcoming and professional demeanor.
• Answer customer inquiries and provide information about products and store policies.
• Process transactions accurately using the cash register.
• Maintain a clean and organized sales floor and checkout area.
• Assist with restocking merchandise and ensuring displays are appealing.
• Work collaboratively with team members to meet store goals.

Qualifications

• Strong interpersonal and communication skills.
• Ability to stand for extended periods and lift up to 15 pounds.
• Reliable with a commitment to punctuality and consistent attendance.
• No criminal background that would be unsuitable for a retail environment (background check required).
• Basic math skills for handling cash transactions.
• Previous customer service or retail experience is preferred but not required.

We Welcome

Youngstown Area Goodwill Industries, Inc. proudly supports individuals with barriers to employment, including veterans, people with disabilities, and those seeking new opportunities. We offer training and support to help you excel in this role.

Schedule & Availability

• Part-time position with flexible hours based on store needs. Future possibility of full-time hours.
• Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
• Must be available to work weekends and evenings as scheduled.

How to Apply

Interested candidates can apply in person at the New Castle store or online at Career Center | Recruitment. Please bring a resume and be prepared to complete an application.

Youngstown Area Goodwill Industries, Inc. is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.

Store operates 7 days a week: Monday–Saturday, 9 AM–8 PM; Sunday, 12 PM–5 PM.
Part-time <30 hours per week. Future potential for full-time.