Cafe' Services Supervisor (Part-Time)
The Café Services Supervisor provides visitors to the Frick and guests to the Café with a superior experience by providing excellent customer service and expertise about Café offerings. The Supervisor trains and mentors Café Services staff and plays a leadership role in Café operations. This role will report to the General Manager of Café Services. Hours: 28 hrs./week, must have open availability and be available to work evenings, weekends, and some holidays. This schedule consistently works weekdays and weekends.
Reports to: General Manager of Café Services
Status: Part-time, Non-exempt, not tip eligible
Salary: $17.76/hr.
Responsibilities:
- Supervisory Responsibilities (50%):
- Trains and supervises new Café staff – this includes but is not limited to: POS system requirements, customer service standards, cash handling, opening and closing procedures, telephone etiquette, membership sales, exhibition information, and general site knowledge
- Supports ongoing learning and development of team members
- Directs Café staff by prioritizing duties and ensuring productivity
- Oversees wine bar for events
- Helps to create and foster a respectful and inclusive team environment
- Maintain fiduciary responsibility for cash counts and deposits during opening and closing procedures
- Café Services (30%):
- Provides exemplary customer service to guests while working shifts alongside Café Services staff
- Works with Café Manager to troubleshoot POS system and other front of house equipment
- Interacts with guests to get feedback on product quality and service levels
- Handles visitor inquiries, complaints, and requests
- Maintains safety and food quality standards at all times and in all areas of the Café
- Maintains supply inventory of office and Café
- Receives and puts away deliveries
- In partnership with the Café Manager, modify or create menus that meet quality standards
- Prepare meals and prep support as needed
- Administrative Responsibilities (20%):
- Ensures all end of day reporting is completed
- Assist in register programming, end of month reporting, and inventory
- Maintain up to date knowledge of industry standards and best practices
- Must have excellent customer service and communication skills
- Committed to fostering a workplace culture of accessibility, inclusion, diversity, and racial equity
- Minimum of 1 year of café restaurant supervisory experience required
- Knowledge of food safety standards and best practices
- Must have basic computer skills, experience with Points of Sale (POS) systems a plus
- Be an innovative problem solver, remain calm under pressure, and be capable of overcoming issues as they arise
- Availability to work weekend and evening hours
- Clearance of a criminal background check
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