Account Success Supervisor (WILLOW GROVE)

As a global marketing experience company, Quad’s goal is to help our clients win every day. We use our data-driven integrated marketing and manufacturing platform to streamline solutions for our clients, reduce friction and enhance their marketing spend effectiveness. We’ve built a rich legacy by believing in our people, allowing them to act like owners and to take charge of their own success. Whether an operator, sales rep, a graphic artist or a clinician, we’re all driven to perform at our best— for ourselves and our clients. At our core, we’re a company that believes we can always create a better way.

General Purpose of Job:

The Customer Account Manager is responsible for optimizing customer and company strategies across the platform to achieve defined objectives and outcomes. This role performs independent analysis of customer requirements and company marketing strategies, leveraging Quad solutions to drive customer brand performance, profitability, and long-term partnerships.

Key Responsibilities:

• Optimize customer strategies across the platform to achieve customer objectives using unique, customer-specific approaches.
• Optimize company strategies across the platform to meet organizational objectives and performance targets.
• Conduct independent analysis of customer specifications to leverage company solutions that support customer brand and marketing strategies.
• Drive company strategies through all customer deliverables.
• Develop, manage, and cultivate strong customer relationships to support mutually beneficial business partnerships.
• Apply specialized knowledge of print and marketing services to make autonomous operational decisions (e.g., shifting work between locations, adjusting print specifications, job engineering, starting or stopping production equipment).
• Use independent judgment and discretion to negotiate solutions that impact customer business operations.
• Track account profitability and conduct internal and external business reviews to optimize marketing strategies for both the customer and Quad.
• Manage vendor relationships on behalf of customers to deliver end-to-end solutions.
• Consult with and educate customers on overall print and marketing services.
• Collaborate with Sales, Production, Vendors, Sales Administration, and internal partners to ensure seamless execution.
• Comply with all food safety and quality policies and report any food safety issues or concerns to site leadership.

Job Requirements:

Education:

• High School Diploma required
• Bachelor’s degree preferred

Experience:

• Three (3) years of experience in customer service or a print/marketing environment preferred

Knowledge, Skills & Abilities:

• Ability to work independently, multitask, and manage multiple customer accounts simultaneously.
• Strong analytical skills with the ability to evaluate problems, draw valid conclusions, and make recommendations.
• Strong understanding of print industry processes and marketing services.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Strong math proficiency related to pricing, profitability, and analysis.
• Excellent written and verbal communication skills.
• Ability to travel in state and out-of-state for customer consultations.
• Strong business acumen and customer-focused mindset.

We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.

Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.

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