Scheduling Coordinator (Fort Washington)

Security Scheduling Coordinator

Cardinal Point is a top provider of security services, specializing in protecting critical locations like schools, synagogues, and commercial businesses. Our mission is to give our clients peace of mind through excellence and reliability. We’re growing and looking for a dedicated professional to join our team.

About the Role

As a Security Scheduling Coordinator, you’ll be a key part of our regional team in Pennsylvania. This hands-on role is focused on the daily execution of our scheduling plan. You’ll work closely with a small team of schedulers and report directly to the Master Scheduler, ensuring our schedules are optimized, efficient, compliant, and meeting client needs.

Key Responsibilities

Scheduling Coordination: Supports the regional scheduling team in the daily management of security guard schedules to ensure full coverage across all client sites.

Client Communications: Assist with handling day-to-day scheduling requests and issues from our diverse client base. Client communication is an essential part of this job.

Schools: Coordinate coverage for last-minute after-school events and adapt to seasonal changes, including breaks.

Synagogues: Help ensure specialized coverage is in place for High Holy Days and other religious events.

Commercial Clients: Responds to last-minute shift changes and sudden callouts, particularly on weekends and after major events and/or paydays.

Performance Reporting: Assist in tracking and reporting on key performance indicators (KPIs) such as open shifts, non-billable overtime, and schedule fill rates.

Problem Solving: Help resolve immediate staffing challenges, such as unexpected callouts or no-shows, to ensure all sites remain secure.

Qualifications

Experience: 1-2 years of experience in scheduling, dispatch, or a similar role, preferably in a high-volume, dynamic environment

Industry Knowledge: Prior experience in the physical security or related service industry is a significant asset.

Technical Proficiency: Proficiency with scheduling software is required. Experience with one of more of the following platforms is highly preferred:

• Celayix
• TrackTik
• GuardsPro
• Deputy
• WorkWave
• Snap Schedule 365

Skills

• Strong organization skills and attention to detail
• Excellent communication and problem-solving skills
• A proactive and adaptable mind-set
• Ability to work effectively in a fast-paced environment

Attributes: Highly reliable, a team player, and eager to learn and grow in the role

Benefits:

• Paid time off
• Medical and Dental benefits after 60 days of employment
• Employee Recognition Program
• 401K eligibility after six months of employment