HR Service Center Manager of Benefit Operations

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At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives. Our ‘Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development. That's our vision. We're driven by it. And we need talented people who share it. If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.

HR Service Center Manager of Benefit Operations- Blue Bell, PA- Hybrid

As the HR Service Center Manager of Benefits Operations, you will play a pivotal role as a trusted resource for ICON employees in the US and Canada, ensuring the administration and delivery of Benefits, including Medical, Dental, Vision, FSA, HSA, Life, disability, and 401k. We are seeking a proactive self-starter with a positive attitude to lead a team responsible for the delivery of these essential benefits. If you possess excellent communication skills, thrive in a fast-paced environment, and are ready to make a meaningful impact, this is the role for you!

Key Responsibilities:

• Team Leadership: Effectively manage a team, fostering a fun, collaborative and high-performing environment.
• Subject Matter Expertise: Serve as a subject matter expert in the administration and delivery of leave of absence, healthcare benefits, possessing a deep understanding of large self-insured medical benefits administration.
• Vendor Management: Partner and oversee vendors, build strong relationships
• Leverage system and process automation: to reduce benefits administration
• Communicating benefit programs to employees for high adoption, participation, and engagement rates
• Lead the annual benefits open enrollment process, including Workday build, employee education, and system administration.

Required Technical and Professional Expertise

• Project Management: Demonstrated ability to thrive in a dynamic, fast-paced environment, adept at managing time effectively even amidst competing demands and pressing business exigencies.
• Excellent command of project management techniques and practices
• Good understanding and facilitation of Process improvement and process mapping

Preferred Technical and Professional Expertise

• Strong knowledge of US and Canadian benefit programs
• Knowledge of 401k administration

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent work experience)
• Thorough understanding of health and welfare regulations including ACA, ERISA, and HIPAA
• Minimum of 5 years of experience in benefits administration, to include hands on management of a self-insured medical plan and a 401(k) plan.
• Advanced Excel skills required.
• Excellent communication skills, with strong analytical and critical thinking skills
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and accuracy

Benefits of Working in ICON: Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent. We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours. We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead. But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change. ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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