Manager

Job Details

location on

28 E Market St. York, PA 17401

work outline

Full Time - Salary

paid

45,900.00 - 79,164.00 Per year

schedule

-

layers

Information Technology

domain

It Infrastructure Manager

commute

-

Job Summary

POSITION SUMMARY

The Infrastructure Manager will supervise the Infrastructure teams’ operations including network and telecommunications, server, and mobile data computing (MDC). Duties and responsibilities include but are not limited to managing the Infrastructure team, consulting the Director of IT on infrastructure operations, reporting on requested metrics, assisting in the development and implementation of policy and procedures governing infrastructure operations, managing service level agreements, ensuring customer satisfaction, and facilitating infrastructure configuration/change/patch management.

About Us

Located in south-central Pennsylvania, York County Government offers many exciting and challenging opportunities to learn and grow in a career while making a difference in the lives of York County residents. Each County department meets a unique need in the community and provides an opportunity for both professional growth and personal satisfaction. York County offers a competitive wage and benefit package.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage the Infrastructure team operations.

• Track performance metrics for the Infrastructure team.

• Assist in the development of IT policies and procedures.

• Enforce policies and implement procedures for the Infrastructure teams.

• Create and maintain documentation for Infrastructure team processes.

• Create reports as needed for infrastructure operations and assets.

• Act as liaison between the IT department and various infrastructure support vendors.

• Facilitate infrastructure deployment, upgrade, and relocation projects.

• Implement configuration, change, and patch management processes for infrastructure operations.

• Establish technical standards for all infrastructure leveraged by the York County Government.

• Assist in the oversight of licensing, warranties, and contracts for infrastructure systems.

• Participate in business continuity exercises for infrastructure systems.

• Maintain Infrastructure team staffing by interviewing and selecting candidates.

• Develop employees within their roles via coaching, counseling, and training.

• Conduct regular check-ins with all direct reports to discuss performance, work progress, successes, and challenges.

• Conduct semi-annual performance evaluations for all direct reports.

• Conduct new hire orientation.

• Prepare and present pertinent project material.

• Maintain working knowledge of IT operations and functions.

• Work on special projects as needed.

• Other duties as assigned.

Essential Requirements

ESSENTIAL REQUIREMENT

• At least 2 years with the York County IT Department or 2 years of IT leadership experience.

• Proficiency in current network, telecommunications, server, and MDC infrastructure support best practices.

• Proficiency in Information Technology Infrastructure Library (ITIL) standards.

• Familiarity or experience with routing, switching, firewall, server, virtualization, voice, and mobile data computing platforms.

• Strong organizational, communication, and customer service skills.

• Ability to build and maintain positive working relationships with colleagues and staff from other County departments.

• Able to perform effectively under pressure and in high-stress environments.

• Capable of explaining technical concepts to non-technical audiences.

• Proven team player with a collaborative mindset.

• Ability to translate business needs and problems into technical solutions.

• Exhibit exceptional managerial, delegation, and leadership abilities.

• Understanding of York County Government's operational model, processes, and strategic goals.

• Skilled in managing incident and service request volumes through performance metrics.

• Proactively enhance customer support by addressing customer queries and concerns in a timely manner.

• Completion of a Pennsylvania Criminal Background check and fingerprinting, required for all employees in this role.

• Possession of a valid and current driver’s license.

Contact Details

If you have any questions, please contact the county's Department of Human Resources at [email protected].

York County embraces diversity in our community and workforce, and is an Equal Opportunity Employer. All hiring, promotions, demotions, training, and other opportunities are based on qualifications and without regard to race, creed, color, national origin, gender, religion, age, or disability.