Circulation Coordinator

Job Title: Circulation Coordinator

Department : Library

Reports To : Library Services Manager

Supervisory Responsibilities: May assign tasks and continuing education to shift staff and volunteers

Safety Sensitive: No

Classification : Full-time, Non-exempt

Driving Status: No

Work Environment: Busy public library environment

Summary : Coordinates and performs circulation activities as needed to ensure the circulation department operates smoothly. Schedules staff so there is adequate circulation desk coverage and sufficient staff to perform essential functions behind the scenes. Determines daily priorities and assigns tasks to staff and volunteers to accomplish priorities.

Essential Functions

Circulation Functions

1. Register new library patrons and issue library cards
2. Facilitate circulation functions in-person and by phone
3. Check in and sort books and other media, and empty book drops
4. Assist patrons with printing, copying, and scanning documents, and troubleshoot public computer problems
5. Manage study room usage
6. Help patrons identify and acquire desired material through readers' advisory, holds, and interlibrary loan
7. Accurately record cash receipts and other monetary transactions at the circulation desk
8. Promote a pleasant, welcoming, and organized atmosphere in the library for staff and patrons
9. Enforce the Library's Code of Conduct Policy
10. Maintain confidentiality and ethical behavior in all library matters

Coordinator Functions:

1. Schedule staff so there is adequate coverage during all shifts
2. Determine daily priorities and assign tasks to accomplish them
3. Exercise sound, independent judgment within general policy guidelines
4. Provide support to Library Assistants and refer issues to management as needed
5. Propose changes to policies and procedures to management, based on experience and circulation staff feedback
6. Instruct and assist patrons in the use of online resources, including devices used to access those resources, referring patrons to Adult Services Manager or Library Services Manager as needed
7. Assist management in keeping circulation department staff apprised of announcements

Other Functions

1. Update and maintain the content on the library website under the direction of the Adult Services Manager and/or Library Services Manager
2. Facilitate special projects under the direction of the Adult Services Manager, Library Services Manager, and Collection Development Manager
3. Assist in planning and implementing programs as requested by management
4. Perform other duties as assigned

Physical Requirements

1. Ability to stand, sit, and walk for extended periods of time and intermittently
2. Ability to lift 30 pounds, push/pull carts/crates weighing 50 pounds, and shelve materials on high as well as low shelves
3. Dexterity is mandatory as this job requires frequent use of hands and fingers
4. Ability to complete keyboard entry
5. Ability to talk, hear, and see

Competencies

1. Ability to multitask without compromising work quality
2. Flexibility in responding to changing priorities
3. Ability to deliver customer service excellence
4. Ability to work independently and as a member of a team under the leadership of the Adult Services Manager and Library Services Manager
5. Capable of learning new technologies
6. Possess basic computer skills
7. Flexible schedule including evenings and weekends

Required Education and Experience

Associate degree

Preferred Education and Experience

Experience working at a public library

Ability to speak a language in addition to English

Additional Eligibility Requirements

Must pass Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Record Check, and FBI Fingerprint Based Federal Criminal History Check.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.