Concierge/Front Desk

At Brandywine Longwood by Monarch, we take pride in knowing that our residents receive top-tier services and amenities. Our personable team is committed to delivering an excellent experience and takes great pride in their work. We offer spacious Personal Care and Memory Care apartments and we ensure each resident is getting the attentive and personalized care they deserve.

Job Description

This opportunity is Full Time, Sunday through Thursday; 8a-4p

Reports To

The Concierge will report to the Business Office Director. This position is a non-exempt, hourly position.

Job Overview

Provides a positive first impression to all who enter the community. Provides an overview of community information for those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments.

Responsibilities and Duties

• Answers and screens all incoming calls in a courteous and professional manner
• Receives and processes mail for the community
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Orders and maintains appropriate office supplies
• Assists the Business Office Director in administrative tasks as assigned
• Participates in and attends all in-service training as scheduled
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Other duties as assigned

Physical Abilities

• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.

Monarch/Brandywine:

Company Culture and Values:  At Brandywine by Monarch Communities, we value compassion, innovation, and community. Our team is committed to making a meaningful impact on the lives of our residents and fostering a collaborative and supportive work environment.

Additional Benefits for Full-time Team Members:

• Paid Time Off (PTO)
• Medical Coverage
• Health Advocacy
• Dental Coverage
• Vision Coverage
• Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
• Voluntary Life
• 401(k) Retirement and Matching
• Employee Assistance Program
• Free Parking
• Supportive Leadership
• Referral Bonuses
• And More!

Qualifications

Qualifications

• High school diploma required.
• Strong interpersonal skills and capable of relating to a variety of people and personalities
• Desire to work with the senior population
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications

Additional Information

All your information will be kept confidential according to EEO guidelines.