Assistant Store Manager

The Retail Assistant Store Manager is responsible for assisting the Retail Store Manager in the day-to-day operations of the store, including managing the sales floor, managing inventory, and providing customer service. The Assistant Retail Store Manager also plays a key role in training and developing new employees.

Responsibilities & Duties

• Achieve operational excellence through effective planning, staffing, scheduling, communication, process application, and meeting deadlines.
• Manage team by setting expectations, and providing training, coaching, accountability and performance evaluations.
• Motivate the store team to meet and exceed retail sales and profitability goals while providing excellent customer service.
• Execute daily communication with store team to review sales performance, sales goals, current promotions, and any pertinent company directives or information.
• Monitor and analyze sales performance, identifying trends and opportunities.
• Maintains accurate inventories, manifests, documentation, and reports.
• Support inventory processes and investigations as necessary.
• Provide feedback, training & guidance to improve staff knowledge and performance.
• Maintain results by coaching, counseling and disciplining employees.
• Resolve customer complaints.
• Execute visual standards and marketing initiatives
• Complete administrative tasks as needed.
• Accommodate a flexible schedule, including nights, weekends, and holidays.
• Ensure compliance with Company SOPs and state regulations
• Protect employees and customers by providing a safe and clean store environment.
• Champion a safety culture where employees follow safety guidelines and regulations
• Behave in a manner that is positive, productive, cooperative, and encourages teamwork.
• Perform other duties as assigned.

Qualifications & Experience

• Must be at least 21 years of age.
• High school diploma or GED required.
• Previous retail, hospitality, and/or customer service experience required.
• At least 3 years of leadership experience required.
• Basic computer skills required; POS software and cash management experience preferred.
• Must have reliable transportation.
• Must be able to pass a background check in accordance with state regulations.

Competencies

• Interpersonal Communication
• Creativity & Innovation
• Results Focused-Output Orientation
• Managerial Focus
• Adaptability & Flexibility

Physical Requirements

• Ability to stand and walk for an 8+ hour shift.
• Ability to lift and carry up to 50lbs occasionally.
• Ability to stoop, kneel, and bend at the waist.
• Visual acuity is needed for viewing computer screens and fine print.
• Manual dexterity needed for performing transactions.

Workplace Environment

• Busy retail environment with moderate noise level
• Indoor/outdoor environment with exposure to seasonal temperature changes
• High volume work during peak hours, events, and holidays

Note: This job description is intended to provide a general overview of the position and does not encompass every task or responsibility that may be required.

Pay Range: $21.00 - $27.31

Insa is a multi-state employer, and this is the company-wide pay range. Offers will be provided in accordance with state-specific minimum wage guidelines.