ReWare Administrator

Role and Responsibilities:

• Work with operational management to create, modify, and document action workflows according to state/county/client requirements.
• Creating and maintaining Resware action lists.
• Working with current, experienced IT staff to maintain system.
• Communicating with Qualia and third-party support vendors as needed.
• Training and monitoring staff to ensure that Resware is used properly.
• Create, add, and revise document templates according to operational needs.
• Map documents in ResWare to the appropriate points.
• Create new clients and add their corresponding product types.
• Create custom integrations.
• Grant portal access and manage internal/external user access as well as role rights.
• Map internal documents to work in XML format.
• Map title premiums, underwriting documents, and rates.
• Identify, communicate, and resolve technical issues within ResWare.
• Monitor system performance and troubleshoot issues.
• Assist in pre-sales product demonstrations, provide assistance in scoping projects or developing proposals.
• Develop project plans and ensure that implementations are completed on time and meets client expectations.
• Coordinate the exchange of information among departments on the required deployment activities and processes to ensure successful deployments, supporting the cascade of knowledge and skills.
• Use interpersonal skills to leverage relationships to drive implementation activities.
• Performs other duties and projects as assigned.

Qualifications and Educational Requirements:

• Prior experience in a Resware Administrator Role.
• Project Management skills utilizing analytical and problem-solving skills.
• Knowledge of title insurance or escrow closings.
• Basic knowledge of network infrastructure (switching and routing) a plus.
• SQL experience a plus.
• Work under general supervision.
• Bachelor's Degree, preferred.

Preferred Skills:

• Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
• Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
• Strong attention to detail, excellent organizational skills, ability to manage multiple projects and the capacity to work under pressure and tight deadlines.
• Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit.
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
• The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate.

Westcor offers some great perks:

• Health, dental, and vision benefits
• Employer-paid disability and life insurance
• Flexible spending accounts
• 401K with company match
• Paid time off and company-paid holidays
• Wellness Resources

Note: This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service. At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process. Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind. Website: wltic.com Grid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry. Website: grid151.com X1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction. Website: x1analytics.com GridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations. Website: gridbase.io