Desktop Support Specialist

Technology Support Consultant for long term hire...

(Executive & White‑Glove Support Focus)

We’re seeking a customer-focused IT professional to deliver high-touch, white‑glove technical support for both end users and leadership. This role supports local offices with day-to-day IT needs while also serving as a trusted technology partner to executives and senior leaders.

You’ll balance hands-on technical work with relationship-building, providing polished, professional support in environments where discretion, responsiveness, and communication are critical.

What You’ll Do

• Provide white‑glove desktop and technology support , including direct executive and leadership support
• Serve as a trusted point of contact for senior leaders, handling high-visibility and time-sensitive issues with professionalism
• Deliver onsite and remote support for desktops, laptops, mobile devices, printers, and peripherals
• Troubleshoot Windows 10 environments, network connectivity, and hardware/software issues
• Support Active Directory, Office 365, ServiceNow, MDM, and endpoint imaging
• Communicate clearly and confidently during escalations, taking full ownership through resolution
• Coordinate with corporate technical teams and third-party vendors for complex issues
• Lead and support local technology deployments, office upgrades, and technology initiatives
• Travel regularly to local offices within the region to provide onsite executive and end-user support
• Educate users on best practices and optimal technology usage, both in person and virtually
• Maintain clear, detailed ticket documentation and follow-through
• Identify opportunities to improve processes, service delivery, and the overall end-user experience

Please note: Parking expenses incurred during onsite visits are not reimbursed .

Required Skills

• Executive and white‑glove IT support
• Desktop and end-user support
• Windows 10 troubleshooting
• Hardware and peripheral support
• Active Directory
• Office 365
• ServiceNow or similar ticketing systems
• Network connectivity troubleshooting
• Mobile device and MDM support
• Strong customer service and professional communication skills

Qualifications

• Bachelor’s degree in Computer Science, MIS, or equivalent hands-on experience
• 2+ years of professional IT support experience (executive support strongly preferred)
• Proven ability to support leaders in high-pressure or high-visibility situations
• Strong troubleshooting and analytical skills with independent problem-solving ability
• Excellent communication, discretion, and professionalism
• High attention to detail, especially in documentation and follow-through
• Self-motivated with a continuous learning mindset

This is a Contract to Hire position based out of Pittsburgh, PA.

The pay range for this position is $31.00 - $33.65/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pittsburgh,PA.

This position is anticipated to close on Apr 30, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.