Consumer Services Officer

Job Description

Job Description

Description:

About Us

Join Pennian Bank , a growing community bank committed to delivering exceptional banking and financial services tailored to meet the evolving needs of our customers. We foster a culture of integrity, respect, and collaboration, empowering our employees to build meaningful relationships and provide outstanding service. If you are passionate about helping others and thrive in a team-oriented environment, we invite you to become a vital part of our dedicated team.

Job Summary

We are seeking a dedicated and experienced Consumer Services Officer to join our community banking team at our office in Loysville, PA . This role involves delivering exceptional customer service and supporting our clients in achieving their financial goals. The ideal candidate will possess strong interpersonal skills, a solid understanding of banking products, and a commitment to fostering positive customer relationships.

Example of Some Key Responsibilities

• Assist in the consumer lending process
• Maintain comprehensive knowledge of bank products and services to identify customer needs and recommend appropriate solutions such as credit cards, CDs, loans, and referrals to investment representatives
• Open new personal and business accounts, ensuring all documentation and procedures are correctly followed
• Process deposits, withdrawals, loan payments, cashier’s checks, and money orders accurately and efficiently
• Supervise teller operations and support staff to ensure smooth branch functioning
• Maintain confidentiality of customer information, comply with all regulatory requirements (BSA/OFAC), and assist with daily branch operations

Core Qualifications

• High school diploma or equivalent required. Specialized banking education and training, preferred
• 1–2 years of experience in customer service and cash handling normally required (banking experience preferred)
• Proficiency in basic computer systems (Microsoft Office, etc.)
• Strong communication, interpersonal, and problem-solving skills.
• Management experience is a plus
• Ability to obtain NMLS licensing may be required

Benefits

We offer competitive benefits and opportunities for advancement, supporting our team members in reaching their professional goals. The following benefits are available with this full-time position :

• Medical (including prescription), dental, and vision insurance
• Paid life, accidental death and long -term disability insurance
• Short-term disability pay
• Voluntary life insurance for employee, spouse and dependents
• Accident and cancer insurance
• 401(k) plan with company match
• Employee Stock Ownership Plan (ESOP)
• Paid time off and holidays
• Voluntary Time Off and opportunities to volunteer in the communities we serve
• Consumer loan discount and additional employee services (ex. free personal checking accounts, free safe deposit box, waivers of certain charges, etc.)
• Opportunities for career development and advancement

Apply online at pennian.bank ! Click Careers at the top of the page, then View Open Positions , which will direct you to our third-party website where you will see the job posting for this position, and complete your application.