Lead Pega CDH Developer
At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron's progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,400+, and has 60 offices in 20 countries within key global markets.
Our challenge
We are looking for an experienced and driven Lead Pega CDH (Customer Decision Hub) Developer to oversee the design, development, and implementation of customer decision management solutions. The ideal candidate will have strong expertise in Pega's Customer Decision Hub platform, with leadership experience in managing technical teams and delivering high-quality solutions that enhance customer engagement and personalization.
Additional Information*
The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Pittsburgh, PA/Dallas, TX is $115k - $125k/year & benefits (see below).
The Role
Responsibilities:
- Lead the design, development, and deployment of Pega Customer Decision Hub (CDH) solutions to optimize customer interactions and decision-making processes.
- Collaborate with business stakeholders, architects, and other technical teams to gather requirements and translate them into effective technical solutions.
- Provide technical leadership, mentorship, and guidance to development teams, ensuring best practices and adherence to quality standards.
- Configure and customize Pega CDH components, including decision strategies, customer profiles, and interaction management.
- Integrate Pega CDH with other systems, including CRM, marketing platforms, and data sources.
- Perform troubleshooting, performance tuning, and continuous improvement of decision strategies and models.
- Ensure compliance with organizational policies, data security, and privacy regulations.
- Document technical designs, processes, and configurations for future reference and audits.
- Stay updated on the latest features and capabilities of Pega CDH and related platforms to leverage new functionalities.
- Extensive experience in Pega Customer Decision Hub implementation and development.
- Proven leadership experience, managing technical teams in delivering Pega solutions.
- Strong knowledge of Pega Rules Process Commander (PRPC), Pega Customer Service, and Pega Marketing platforms.
- Expertise in business rules, decision strategies, and customer engagement analytics within Pega.
- Experience integrating Pega CDH with third-party systems and data sources.
- Solid understanding of data privacy, security standards, and regulatory requirements.
- Excellent communication, stakeholder management, and problem-solving skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Pega Certified System Architect (CSA) or Pega Certified Senior System Architect (CSSA).
- Pega Decisioning or Customer Service certifications are a plus.
- A highly competitive compensation and benefits package.
- A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
- 10 days of paid annual leave (plus sick leave and national holidays).
- Maternity & paternity leave plans.
- A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
- Retirement savings plans.
- A higher education certification policy.
- Commuter benefits (varies by region).
- Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
- On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
- Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
- Cutting edge projects at the world's leading tier-one banks, financial institutions and insurance firms.
- A flat and approachable organization.
- A truly diverse, fun-loving, and global work culture.
Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative 'Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.
All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
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