Host/Hostess

Job Description

Job Description

About the Job:

As a Host, you are the first point of contact for guests, creating a welcoming and organized dining experience. The role involves greeting customers, managing reservations and waitlists, coordinating seating to support smooth service, and communicating with servers and kitchen staff. A successful host maintains a friendly attitude, handles high-volume periods calmly, and ensures guests feel acknowledged and cared for from arrival to departure.

Qualifications:

• Friday and Saturday shifts are a must
• Exceptional customer service skills
• Ability to multi-task

Duties and Responsibilities:

• Oversee opening and closing tasks.
• Act as interim Manager when Restaurant Manager is absent.
• Assist in training employees.
• Promote, work, and act in a manner consistent with the values of Vintner's Table.
• Warmly and graciously greet all guests entering the tasting room, and seat them at tables or in waiting areas.
• Open the front door for guests entering or leaving the tasting room when possible.
• Provide guests with menus and inform them of their server's name upon seating.
• Record guest names and the number of people at the party and provide guests with an estimated waiting time when immediate seating is limited.
• Call out the name and number of party when tables become available.
• Speak with guests to ensure satisfaction with food and service, respond to complaints, or make conversation.
• Answer telephone calls promptly and respond to inquiries or transfer calls.
• Maintain contact with kitchen staff, management, serving staff, and guests to ensure that dining details are handled properly and customers' concerns are addressed.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Inform guests of establishment specialties and features.
• Receive and record guests' dining reservations.
• Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary.
• Relay messages to servers and bussers as needed.
• Thank guests as they leave and invite them to return.
• Attend all scheduled employee meetings and offers suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests' needs and support the operation of the restaurant.
• Fill-in for fellow employees where needed to ensure guest service standards and efficient operations.

Physical Requirements:

• Able to work in a standing position for long periods. (up to 8 hours)
• Ability to work evenings, weekends, and some holidays.
• Ability to work in a variety of conditions, such as heat, cold, noise, etc.

Benefits:

• Competitive compensation package
• Paid Time Off
• Company dining program
• Clear path for growth and career advancement
• Excellent opportunity with growing brand