Collections Supervisor

Collections Supervisor

We are seeking a dedicated and experienced Collections Supervisor to join a dynamic team. In this role, you will play a crucial part in managing a portion of our collections portfolio, leading a team of collectors, and ensuring the efficient recovery of delinquent accounts. If you are a results-oriented leader with a strong background in collections and a commitment to team development, we encourage you to apply.

Key Responsibilities:

• Manage and work assigned queues of delinquent accounts.
• Work 60-70 accounts daily, actively pursuing past due payments.
• Provide guidance, support, and answer questions for the collections team.
• Conduct weekly reports and contribute to departmental objectives.
• Evaluate collector phone calls, providing constructive feedback and coaching to improve call culture and performance.
• Potentially serve as a backup repossession specialist, handling related paperwork and phone calls.
• Contribute to achieving team goals related to delinquency, charge-offs, and non-accrual metrics.

Schedule:

• This is a full-time position with a rotating monthly schedule.
• Typical start time is 7:30 AM.
• Weekly hours include a mix of earlier days (until 4:00 PM) and later days (until 5:00 PM).
• Required to work one Saturday per month, which is paid as overtime.

Qualifications:

• Proven leadership experience, preferably in a collections or financial services environment.
• Strong understanding of various account types, with a willingness to learn specific products.
• Excellent communication and interpersonal skills, with the ability to provide effective coaching and feedback.
• Goal-oriented with a strong work ethic and ability to manage multiple tasks effectively.
• Resilience and a professional demeanor when dealing with challenging account interactions.

Compensation and Benefits:

• Competitive annual salary ranging from $34,500 to $57,000 + incentive, commensurate with experience and qualifications.
• Opportunity to earn yearly incentives tied to team performance goals, including delinquency, charge-offs, and non-accrual metrics.
• Comprehensive benefits package (details available upon inquiry).
• Opportunities for professional development and advancement.