Associate Director, Sales Planning & Operations

Reports to: Senior Director, Sales Operations

Location: Plymouth Meeting HQ (Hybrid)

Company Overview:

Braeburn is dedicated to delivering solutions for people living with the serious consequences of opioid use disorder. At Braeburn, we challenge the status quo and champion transformation of the management of opioid use disorder (OUD) by partnering with the community to create a world where every person with OUD gets the best possible care and opportunity to reach their full potential. Our shared commitment to innovation on behalf of patients enables us to help people with OUD begin and sustain recovery.

At Braeburn, there are opportunities to contribute to our purpose every day. We value authenticity and strive to amplify all voices. Our culture empowers everyone to be successful and unleashes our full potential.

Position Summary:

Reporting to the Senior Director of Sales Operations, the Associate Director of Sales Planning and Operations will play a critical role in driving salesforce effectiveness and optimizing resource deployment. This individual will lead the development and execution of data-driven targeting strategies and field alignments, collaborating closely with cross-functional partners to ensure solutions are well-informed, actionable, and aligned with business goals.

The Associate Director will champion process improvements and initiatives that enhance productivity, streamline execution, and support scalable sales growth. This role will also oversee the ongoing development and optimization of Salesforce CRM as a key tool for enabling sales execution. The ideal candidate will demonstrate sound judgment, uphold the highest standards of integrity, and ensure full compliance with all Braeburn policies and the Braeburn Code of Conduct.

Specific Duties:

• Lead all aspects of sales force planning—including territory design, targeting, and call planning—to maximize field effectiveness and resource deployment. Act as a trusted thought partner to senior leadership on resource allocation and growth initiatives, ensuring decisions are informed by data-driven insights and aligned with corporate objectives.
• Direct the ongoing development, optimization and adoption of Salesforce CRM to support field execution, reporting and communication, including change management leadership for adoption of CRM and new tools.
• Maintain high standards of data quality and integrity within Salesforce CRM and related systems, ensuring alignment with sales strategies and initiatives and governance of sales processes and compliance frameworks.
• Ensure accurate and up-to-date sales team rosters to support operational planning and execution.
• Manage the field business planning process and partner with Sales leadership to ensure accurate and efficient budget planning, tracking and reporting.
• Develop effective communications with leadership, internal stakeholders, matrix partners and field personnel, including the deployment of planning initiatives, responding to field inquiries, and managing the customer master change request process.
• Contribute to and lead key Sales Operations initiatives that drive commercial excellence.
• Collaborate closely with National Sales Directors and first-line sales managers and their teams to support operational execution, performance tracking, and strategic planning.
• Develop and deliver onboarding and ongoing training focused on Sales Operations tools and reporting platforms.
• Collaborate effectively across all Braeburn cross-functional teams.
• Coach, empower and develop a direct report, fostering inclusion, collaboration, and professional growth.

Skills:

• Essential: Advanced Excel and Power Point skills.
• Preferred: Salesforce.com or other CRM systems, AWS, Tableau, Power BI, Qlik.
• Strong organizational, communication, presentation, and planning skills.
• Strong self-awareness, work ethic, problem-solving skills, commitment to excellence and openness to feedback.
• Strong ethical behavior and commitment to compliance.
• Ability to thrive in a dynamic, accountable start-up environment.
• Strong attention to detail and follow-through.
• Self-starter. Proactive in nature, actively participates and self-motivated.

Education/Experience:

• Bachelor's degree required, advanced business degree a plus.
• 7+ years of pharmaceutical Sales Operations experience.
• Demonstrated ability to analyze data, identify operational needs, and implement improvements.
• Experience managing pharmaceutical Sales Operations projects including Alignments, Targeting and Call Planning.
• Experience with pharmaceutical syndicated data (i.e., IQVIA, Symphony Health, Specialty Pharmacies, Specialty Distributors).
• Experience in a start-up environment a plus

Braeburn is committed to ensuring equal employment opportunity for all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, military/veteran status, age, disability, or any other category/characteristic protected by law (collectively, "Protected Categories"). In fact, we encourage all underrepresented backgrounds to apply for any open job positions with the company.

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