Service & Route Coordinator

Job Description

Job Description

Join Culligan by WaterCo as a Service/Route Coordinator!

Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team!

At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Why Join Culligan?

Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including:

• Medical, Dental and Vision insurance
• 401(K) retirement plan
• Exclusive Culligan Product Discounts
• Paid Time Off (PTO)

What You'll Do:

• Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
• Provide in-person customer support and assist with service-related questions
• Optimize service schedules and assign routes to ensure efficiency for field technicians
• Set up an maintain customer accounts
• Track service completion and collaborate with field teams to resolve scheduling conflicts
• Process invoices, work orders, and discounts to ensure accuracy and compliance
• Support field teams with real-time coordination and communication
• Monitor daily call volumes and propose process improvements

What We're Looking for:

• 1+ years of customer service experience, route coordination or operations (preferred)
• High school diploma or GED, Associate's or Bachelor's degree in Business, Operations or related field (preferred)
• Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
• Strong communication and organizational skills
• Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Company Description

ABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

Company Description

ABOUT CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.