Reimbursement, Customer Service Specialist (Remote)

Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood!

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Castle Biosciences Inc. *is growing, and we are looking to hire a * full-time Reimbursement, Customer Service Specialist working from your home office based in the USA with a start date of February 23, 2026.

Why Castle Biosciences?

Exceptional Benefits Package:

• Salary Range: $46,000.00 - $47,277.00. Final salary is based on Experience and Education levels.
• Excellent Annual Salary + 20% Bonus Potential
• 20 Accrued PTO Days Annually
• 10 Paid Holidays
• 401K with 100% Company Match up to 6%
• 3 Health Care Plan Options + Company HSA Contribution
• Company Stock Grant Upon Hire
• $75/month reimbursement for internet service

A DAY IN THE LIFE OF A Customer Service Specialist

This role is responsible for answering incoming calls and email inquiries from patients, clinicians, insurance plans, and area sales managers. The position provides support for insurance billing-related questions and educates callers on reimbursement processes, billing policies, and required documentation needed for appeals and medical record submissions. The majority of time in this role is spent managing inbound communications, ensuring timely, accurate responses, and delivering clear guidance to a wide range of internal and external stakeholders.

REQUIREMENTS

• Minimum of three years of customer service experience, preferably in a call center environment
• Minimum of two years of health insurance billing with experience in identifying and resolving claim issues
• Experience collaborating with patients, providers, and insurance plans throughout the billing cycle
• Experience researching and utilizing payor websites
• Certification in Medical Billing and/or Coding or equivalent experience
• Must demonstrate the ability to type 35 WPM with 90% or higher accuracy.

*Please see the full job description at the end of the job ad.

SCHEDULE

• Monday - Friday, 8:00 AM to 5:00 PM, non-exempt position, working remotely from your home office based in the USA.

READY TO JOIN OUR BIOTECH TEAM?

We truly appreciate your time. If this feels like the right opportunity for you, we'd love for you to complete our mobile-friendly application. We're excited to learn more about you and look forward to connecting soon!

Castle Biosciences Awards and Research Developments!

WORK AUTHORIZATION

All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas.

ABOUT CASTLE BIOSCIENCES INC.

At Castle, it all comes down to people. After all, disease doesn't just happen - it happens to people. We believe that disease management and treatment decisions can be better informed through a person's unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes.

Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding . We behave with integrity and treat our colleagues with respect and kindness . Our culture fosters an environment of trust, transparency, and collaboration . We prioritize and encourage internal growth and professional development .

Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected] .This email was created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

** No third-party recruiters, please