Dental Treatment Coordinator

Job Description

Job Description

THE OPPORTUNITY

This is not a front desk job.

At College Hill Dental Group, we do dentistry most offices won't touch — full-arch implants, IV sedation, complex restorative, and advanced surgical care, all delivered under one roof by one dedicated team. Three doctors. One standard of excellence.

Every person on our team — from front office to assistants to hygienists to doctors — is focused on the same thing: discovering what matters to each patient and delivering the care that helps them get there. The Treatment Coordinator is the person who makes that real. You're the bridge between what a patient wants and how they actually get it — helping them understand their options, navigate the financial side, and build a plan that fits their life.

You'll present treatment across all three doctors — from what we consider routine care (which goes well beyond what most offices offer) to full-arch implants and advanced cases most practices refer out. You'll manage warm, high-intent marketing leads from first contact through completed care. And you'll own our book of business — following up with patients who have outstanding treatment and helping them take the next step when they're ready.

If you're someone who genuinely loves helping people figure things out — and you're not afraid of a financial conversation — this role was built for you.

WHAT YOU'LL OWN

• Present treatment plans across a three-doctor practice with clarity and confidence — from preventive and restorative care to full-arch implants, IV sedation, and complex surgical cases
• Discover what matters to each patient and help them build a plan that fits their goals and their life — financially, logistically, and emotionally
• Handle inbound calls from marketing leads — these are warm, high-intent patients who raised their hand. You're their first real conversation with us
• Own our unscheduled treatment log and follow-up system — nurture outstanding treatment, stay connected with patients, and help them move forward when the time is right
• Conduct consultations for patients returning to review larger treatment plans
• Collaborate with the clinical team to ensure every patient feels informed, supported, and confident in their decisions
• Track treatment acceptance and follow-up activity — you know your numbers

WHO YOU ARE

• You have experience in dental treatment coordination, healthcare, sales, or hospitality — and you're genuinely great at connecting with people and earning their trust
• You can explain complex things in plain, human language without talking down to anyone
• You're organized, self-directed, and follow up without being reminded
• You're comfortable with financial conversations — honest, empathetic, and direct
• You hold yourself to a high standard and actually care whether things are done right
• Open Dental experience is a plus — familiarity with dental software matters in this role
• You want to grow — professionally, personally, and within an organization that's building something

Dental experience is generally required. We will consider exceptional candidates from sales or hospitality backgrounds who can demonstrate the instincts and communication skills this role demands.

THE DETAILS

Schedule:

• Monday & Tuesday: 7:30 AM – 5:00 PM
• Wednesday: 7:30 AM – 7:00 PM
• Thursday: 10:30 AM – 7:00 PM
• No weekends

Compensation:

• $22–$28/hr based on experience
• Team bonus averaging $1,200–$1,600/month — real, consistent money our team has earned

Benefits:

• Medical, dental, and vision benefits
• 401(k) with employer match
• Up to 4 weeks paid time off
• Paid holidays

WHY COLLEGE HILL DENTAL GROUP

We're not a volume practice. We don't rush patients through. We invest in doing fewer things at a higher level — and we've built the technology and systems to back it up. CBCT imaging, digital workflows, same-day crowns, in-house fabrication, IV sedation — this is a modern, forward-thinking practice that takes clinical excellence seriously.

Our mission: Discover patient goals. Deliver exceptional care. Transform lives.

That's not a tagline on a wall. It's how we actually practice. The person in this role gets to do meaningful work every single day — helping someone finally address care they've been putting off, helping someone who's been afraid of the dentist take a real step forward, helping someone get their confidence back. That matters. And we treat it like it matters.

We hold ourselves to four core values: Accountability, Growth, Hospitality, and Integrity. If those aren't just words to you — if that's actually how you show up — you'll fit right in here.

We invest in our people. We take feedback seriously. And as this practice grows, this role grows with it.