Patient Care Coordinator - Evernorth

Must reside in Pennsylvania or Texas to be consider for the position.

As a Patient Care Coordinator, you’ll play a key role in ensuring a smooth and efficient onboarding experience for patients. You’ll coordinate documentation, assign patients to the right internal teams, communicate with referral sources, and manage home health needs. This position serves as a single point of contact for designated tasks, teams, and referral sources.

What You’ll Do

• Receive patient referrals via phone, fax, email, and/or EMR.
• Document referral details and create patient information sheets.
• Assign patients to the appropriate care team and update profiles.
• Create patient entries for delivery management.
• Enter and update progress notes and home health information.
• Act as a liaison between internal teams and referral sources.
• Manage incoming calls and process new referral markers.
• Upload documents to patient medical records.
• Organize and route electronic faxes to the correct destination.
• Coordinate home health needs for patients.
• Serve as the point of contact for assigned referral sources and therapies.
• Assist with complex referrals and home health cases.
• Train and mentor new team members.
• Support intake nurses with faxing, copying, and distribution as needed.
• Perform other duties as assigned.

What You Bring

• Strong teamwork and customer service skills.
• Ability to maintain confidentiality and prioritize client satisfaction.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel).
• Strong organizational skills with attention to detail and multitasking ability.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a physician practice, ancillary provider, or similar healthcare setting.
• Knowledge of medical terminology.
• Excellent communication, interpersonal, and organizational skills.
• Ability to prioritize and manage multiple tasks effectively.
• Proficient computer skills, including Microsoft Office products.

As part of Evernorth Health Services, this role supports CarepathRx within
our Pharmacy and Care Delivery organization. Our team focuses on
specialty pharmacy and infusion services in partnership with hospitals and
health systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.