EXPERIENCED CUSTOMER SERVICE REPRESENTITIVE

Job Description

Job Description

Join Buchanan Auto Stores as an Experienced Customer Service Representative, where you will play a vital role in delivering outstanding service to our customers in Waynesboro, PA. We are seeking a motivated and professional individual who can handle customer inquiries, resolve issues efficiently, and contribute to a positive customer experience.

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Assist customers with product information, order placement, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other team members to improve customer satisfaction and support sales efforts.
• Identify and escalate priority issues to the appropriate departments when necessary.
• Follow company policies and procedures to ensure consistent service delivery.

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and attention to detail.
• Familiarity with CRM systems and practices is a plus.
• High school diploma or equivalent; further education is a plus.

• Competitive salary range of $35,000.00 - $45,000.00 per year, paid weekly.
• Opportunities for professional development and career growth.
• Supportive and friendly work environment.
• Employee discounts and other company perks.

Buchanan Auto Stores is a trusted name in the automotive retail industry, dedicated to providing quality vehicles and exceptional customer service. Based in Waynesboro, PA, we pride ourselves on maintaining a welcoming atmosphere for both employees and customers. Join our team and contribute to our continued success by delivering excellent service every day.

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