Collections Representative

Who are we?

Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions.

What we offer you

• Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!


• Flexible scheduling


• 401k Matching


• Generous Paid Time Off and Holidays


• PCNA Cares Share Fund – donating to teammates in times of need

Why you will make it your career

• We invest heavily in modernization, operating more efficiently with cutting edge digital technology


• We value our employee’s contributions in a collaborative and inclusive work environment


• Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger

Our Values

Delight Customers: Treat our customers the way you’d like to be treated.

Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative

Think Team: Work together to get the job done. Be inclusive and collaborative.

Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen.

Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input.

Our Businesses

Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products, offering deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs!

The Position

The Collections Representative has the responsibility for a managing collections activity for a specified group of customer accounts, which includes collection of past dues, processing of payments, and resolution of payment issues all while maintaining a customer service focus. 

Key Responsibilities

• Manages accounts within a specified customer base making daily contact for payment of past due invoices; negotiates payment plans when necessary.


• Performs daily phone calls and follow-ups to customers regarding the status of deposits and prepayments on pending orders to ensure ship dates are not missed. 


• Manages credit holds within their customer base, prioritizing them as necessary to meet critical timelines. 


• Takes and processes credit card payments via phone for pending orders / invoices. 


• Works with other departments to resolve customer claims to ensure credit is issued and that additional necessary payment is received. 


• Performs daily account reconciliation by matching outstanding credits to outstanding debits and working with customers to make sure our records match. 


• Manage open payment and credit balances to ensure proper application and/or submission for refund as appropriate. 


• Analyzes customer statistics to reduce or remove credit lines when applicable.


• Works with customers and management to obtain necessary documents to have credit lines reviewed for an increase. 


• Determines accounts that need to be forwarded to a third-party collection agency. 


• Assists with backing up team members who are out of the office, as assigned by Supervisor 


• Other Credit-related functions as deemed


•  Performs other duties as assigned.

Skills and Knowledge

• Proficient with Microsoft Office software, to include Outlook, Word, and an intermediate level knowledge of Microsoft Excel 


• Knowledge of Great Plains, Syteline, and Cforia Autonomy software preferred. 


• Manages multiple tasks and priorities. 


• Attention to detail and follow up. 


• Professional verbal and written communication skills. 


• Ability to manage stressful customer situations in a calm, controlled and professional manner with a customer service focus. 


• Works well independently and with others. 

Minimum Qualifications

• High School diploma or equivalent 


• 1–3 years of experience in collections, accounts receivable, credit, or a customer-facing financial role


• Proficiency with Microsoft Office, including Outlook, Word, and intermediate Excel skills 


• Strong verbal and written communication skills with a customer-service-oriented approach

Residency Requirements

Must be located in one of the following states: Colorado, Florida, Georgia, Illinois, Kentucky, Massachusetts, Michigan, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah.

PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws.

Fraud Disclaimer:

PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com . We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.