Customer Service Representative

Job Description

Job Description

Description:

Advantage Sales & Supply Co., LLC, is seeking an experienced and dynamic Customer Service Representative to lead our team, oversee daily operations, and drive business growth.

Position Overview

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

Key Responsibilities/Essential Duties

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service.

Other Requirements

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Report to work at the designated start time
• Willing to travel to various work sites or training as required
• Willing to work overtime, nights and weekends when necessary
• Strictly adhere to safety requirements and procedures and comply with the Company’s “Stop Work” policy
• Wear personal protective equipment (PPE) in designation operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

Education and Experience

• High school diploma or equivalent.
• Associate degree in a business field required; bachelor's degree preferred.
• Customer service experience required.
• 1-3 years’ experience with the product or customer service required.

Working Conditions, Hours, Travel

• This job operates in an office and warehouse environment. This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• This is a full-time position. The hours of work are Monday through Friday, 40 hours per week.
• May require travel.

Physical Requirements

• Regularly required to sit and often uses repetitive hand motions
• Must be able to lift up to 15lbs
• Requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
• This job regularly requires verbal communication of detailed information to others either by phone or in person.
• Must be able to speak and read the English language.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Compensation and Benefits

• $20-$23 per hour
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k and 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident and Pet Insurance

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

E-Verify

Advantage Sales & Supply Co., LLC, is an EEO Employer and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Advantage Sales & Supply Co., LLC utilizes E-Verify.