Technical Sales Representative

LOCATION: EFE Laboratories, Perkasie, PA
REPORTS TO: Sales Manager
STATUS: Non-Exempt

SUMMARY

We are seeking a dynamic and results-driven Technical Sales Representative to join our team at EFE Labs. This individual will play a key role in driving sales growth by leveraging technical expertise and in-depth product knowledge to meet the needs of our clients. The ideal candidate will work closely with the Sales, Engineering, Procurement, and Management teams to build and nurture client relationships, provide customized solutions, and deliver exceptional customer service. As part of a collaborative, team-oriented environment, this role will contribute to the sales pipeline, lead technical sales efforts, and help close deals that require a specialized understanding of our products.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Sales Planning and Execution:
  Actively contribute to the development and execution of the annual Sales and Marketing plan, ensuring alignment with company goals and objectives. Lead and complete assigned projects, consistently meeting personal sales targets through effective sales tactics.
• Client Engagement & Sales Process:
  Identify, prospect, and engage with leads through various channels, including site visits, trade shows, and digital marketing efforts. Conduct thorough customer and market research to stay ahead of industry trends. Leverage product knowledge to offer tailored solutions, up-sell, cross-sell, and deepen customer relationships.
• Product Expertise & Custom Solutions:
  Utilize engineering expertise to support the design, development, and execution of custom product solutions. Serve as the technical sales point of contact for customers, ensuring a seamless experience from initial inquiry to project delivery.
• Collaboration & Communication:
  Work closely with internal teams—Engineering, Procurement, Management, and others—to align on project specifications, monitor order fulfillment, and resolve issues. Provide regular updates to management on sales opportunities, risks, and activity, ensuring timely decision-making.
• Customer Satisfaction & Support:
  Respond promptly and professionally to customer inquiries, changes, and issues related to orders, delivery dates, and pricing. Ensure that client needs are met efficiently while maintaining high levels of customer satisfaction.
• Digital Marketing & Sales Tools:
  Support website management and content updates, utilizing digital marketing techniques and automated workflows to enhance customer engagement and sales performance.
• Sales Reporting & Follow-ups:
  Regularly update the CRM with sales activity, opportunities, and follow-up tasks. Prepare and report on sales progress during team meetings.
• Training & Development:
  Participate in ongoing training and development opportunities to enhance product knowledge, technical skills, and sales techniques.

SUPERVISORY RESPONSIBILITIES

This role does not include direct supervisory responsibilities. However, the Technical Sales Representative will be expected to lead sales projects and take ownership of client relationships.

QUALIFICATIONS
To be successful in this role, the candidate should meet the following criteria:

• Education:
  BS degree in Engineering, Business Administration, or a related field, or equivalent work experience.
• Experience:
  • Minimum of 2 years of experience in technical sales within a manufacturing or related field (preferably B2B sales).
  • Proven ability to build strong relationships with clients and a ‘hunter’ mindset for sales growth.
  • Strong understanding and experience in digital marketing, website management, and sales-related technologies.
  • Experience with highly technical product lines is preferred.
  • Familiarity with ISO-9001, AS9100, ISO 17025, Six-Sigma, or similar programs is a plus.
• Skills & Abilities:
  • Advanced proficiency in Microsoft Office Suite, particularly Excel.
  • Strong communication skills, both written and verbal, with the ability to clearly articulate complex technical concepts to non-technical stakeholders.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently and within a team, balancing multiple projects and priorities.

The company’s mission is to provide quality electronic contract manufacturing services to the industrial marketplace and has achieved AS9100D certification. The company services customers in a range of industries, aerospace, automotive, chemical, electrical, energy, industrial, pharmaceutical, and medical.

EFE operates out of a newly renovated 35,000 square foot facility located in Perkasie, PA. Employees are offered a competitive compensation package that includes medical, dental and life insurance, a 401K plan and paid time off. Positive Company Culture welcoming all individuals with a dynamic leadership team and a highly engaged workforce.