Director of Commercial Operations

Sales Operations

• Develop and implement scalable sales operations processes to support the commercial team.
• Implement and manage CRM systems to ensure data integrity, pipeline visibility, and actionable insights.
• Lead data analytics efforts to track performance, identify trends, and inform strategic decisions.
• Partner with sales leadership to develop and track quotas, ensuring transparency and alignment with business goals.
• Help implement scalable processes for territory management, incentive tracking, and sales enablement.

Customer & Sales Support

• Establish and optimize a customer support framework to provide best-in-class service.
• Develop and implement strategies for customer onboarding, engagement, and retention.
• Work closely with the commercial team to provide sales onboarding and support, ensuring seamless interactions between internal teams and customers.
• Work closely with marketing, regulatory, and product teams to align commercial strategies with customer needs.

Order Management

• Own the end-to-end order management process, including order entry, validation, fulfillment, coordination, and tracking.
• Partner with finance to track and analyze invoicing, revenue performance, and forecasting.
• Liaise with operations and manufacturing to confirm product availability and delivery timelines.

Team Leadership & Development

• Attract, train, mentor and retain marketing talent that will achieve the objectives of the department.

Essential Qualifications

• Bachelor’s degree in business, healthcare, or related field or equivalent work experience.
• A minimum of 10 years’ experience in sales operations, customer success, or commercial leadership roles within medical devices or life sciences.
• Proven ability to build and scale teams, processes, and systems in a growth-stage company.
• Deep understanding of CRM platforms (list specific, if applicable) and data analytics tools.
• Experience with sales compensation models.
• Strong ability to analyze complex data, develop insights, and drive data-backed decisions.
• Excellent leadership, communication, and cross-functional collaboration skills.

Salary & Benefits

• Competitive annual salary in Dollars ($ - United States of America).
• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Opportunities for professional growth and advancement within the company.
• A dynamic work environment focused on innovation and improving patient outcomes.