Life Insurance Product Support SME

Guardian Life
Bethlehem, PA

Guardian is seeking a Life Insurance Product Support SME. As the Life Product Support Specialist, you will provide the field force with detailed product, rider, and illustration support, develop training materials, and conduct training for new agents to facilitate their onboarding at Guardian. Other responsibilities include providing comprehensive new business and in-force sales support to the members of the Guardian field force over the phone and via email. This support includes creating sales ideas, providing product and illustration expertise to the field and Home Office, developing sales support materials, preparing competitive data, assisting in training efforts, and supporting corporate marketing initiatives for individual life products.

You are

  • A self-starter who is inquisitive, customer focused
  • Continuously looking at ways to broaden your expertise across the organization
  • Effective communicator who has strong verbal and written communication skills
  • An analytical thinker who shows initiative and has the ability to "see around the corners"

You have

  • Bachelor’s degree or equivalent life insurance business experience
  • CLU, ChFC, CFP, or other professional designation a plus
  • Understanding of the general agency distribution system
  • Thorough knowledge of the life insurance industry with emphasis on whole life products, Guardian Life products and the target markets they serve
  • Experience working in life insurance sales and/or support with sales staff
  • 5 years life insurance industry experience strongly preferred
  • Strong interpersonal skills

You will

  • Provide General Agents, agents, staff members and brokers with individualized case consultations and illustration support for the products in our individual life portfolio, including traditional and variable life products.
  • Assist in the evolution of the team’s goal of providing product guidance on a larger scale
  • Develop effective sales support materials, including client pieces, investment performance comparison, competitor analysis, illustration and technical support pieces, and other related materials.
  • Contribute product expertise to the development of accurate and effective sales illustration software, including initiating software enhancements and supporting quality control.
  • Keep abreast of competitor actions and be able to compare competitive illustrations to Guardian illustrations.
  • Work with other Sales Support departments, Training, Marketing and other related departments in other Profit Centers to ensure a unified effort to support our field force.
  • Continually learn new sales support functions and new products (including those outside the life product portfolio) as a means to provide the best possible service to our customers.

Work Location:

Hybrid: 3 days in Bethlehem, PA or New York office. Hours will be 9:30AM - 5:30PM (preferred), or 9am- 5PM EST.

Salary Range:

$59,110.00 - $88,660.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Posted 2026-03-06

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