Bus Analyst - Contractor

Job Description

Job Description

Job Description:
Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies. Supports the development, analysis and distribution of relevant reporting. Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2 - 4 years experience.

Additional Job Responsibilities
Will Put on Hold and SL on 4/21 at noon
Position Title: Bus Analyst
Reason for open position: New Need

Position Location: Manager is not looking to source out of any other tech hub thats not listed below
Two Plaza 620 Liberty Ave Pittsburgh, PA 15222
Locations by preference: See Above
Work Arrangement: 5 days onsite
Acceptable Time Zone (S): EST - (Flexible if located in hub outside of EST.)
Schedule: M-F 8-5 EST OT: No
Travel: No
Intended length of assignment: 6 Mos
Potential for contract extension: Yes
This position is contract with the right to hire if a need becomes available.
Manager will only look at candidates that are open to converting to a full-time employee. will not sponsor work visas if the decision is made to hire the contingent worker.

Function of the Group:
Mitigating Risk/Generating Revenue
Initiatives/Projects: Total Rewards Program ahead of national launch to support operations and controls functions of the program
Industry Background: Business Analyst

Team Dynamic:
(Who makes up the Team): Business Analysts (Bas) will operate as embedded extensions of the core Total Rewards Program Management team, providing direct analytic, documentation, and execution support to the following core functions and roles: Operations Design & Governance Operations Monitoring & Remediation The BAs may occasionally support Servicing Strategy, Sales Strategy, or Client Experience roles as well, but their focus is on strengthening the operational foundation of the Total Rewards program by augmenting teams that own process design, monitoring, triage, remediation, and operational analysis.

Role/Responsibilities:
The Business Analyst (BA) team is composed of three complementary roles designed to provide end to end support across operations monitoring, issue triage, remediation, and continuous improvement for Total Rewards Operations (TOPS). While each role has a primary focus area, all three BAs are required to actively participate in ongoing operational monitoring, case triage, and remediation support to ensure shared ownership, workload flexibility, and consistent decisioning. Shared Core Responsibility All three BAs:
Participate in operations monitoring, including review of exceptions, trends, and emerging issues
Support triage and prioritization of operational cases, defects, and escalations
Contribute to remediation analysis and execution support, including validation and follow through
Maintain a working understanding of TOPS processes, controls, and tools to flex as needed based on demand This shared foundation ensures TOPS maintains adequate coverage during spikes in volume, escalations, or critical incidents. Specialty Responsibilities Role 1: Operational & Case Analysis Support This role is focused on day to day operational deep dives and case level analysis. The BA partners closely with TOPS production support and remediation teams to: Analyze recurring program cases, exceptions, and defects Identify root causes across data, process, and handoffs Translate findings into clear problem statements and recommendations This role acts as the bridge between frontline operational activity and broader remediation or technology escalation, enabling faster resolution and better pattern recognition. Role 2: Process, Controls & Documentation Enablement This role is responsible for strengthening TOPS operational consistency and control maturity by: Documenting current state and future state processes
Supporting controls identification, evidence definition, and issue tracking
Maintaining SOPs, job aids, and knowledge artifacts The BA in this role ensures TOPS processes are clear, repeatable, audit ready, and scalable, supporting both risk management and onboarding of new team members. Role 3: Insights, Reporting & Continuous Improvement This role focuses on turning operational data into actionable insights. Key contributions include: Developing and maintaining reporting tied to volume, trends, and outcomes Surfacing operational risks and improvement opportunities
Supporting prioritization of enhancements across technology, process, and training This BA helps move TOPS from reactive issue handling to proactive operational optimization, ensuring leadership has visibility into where focus and investment are needed.

Must have Skills Hard Skills:
Operations & Analysis
Experience supporting ongoing operations monitoring in a production or post launch environment
Strong root cause analysis across process, data, and system handoffs
Experience supporting remediation efforts through analysis, validation, and documented follow up Process & Documentation
Ability to document current state and future state processes, procedures, and workflows
Experience creating and maintaining SOPs, job aids, and operational artifacts Data & Tools
Strong Excel skills for data analysis, reconciliation, and validation (manual / semi automated)
Experience analyzing operational data sets to identify trends, patterns, and risks
Experience with Agile and delivery tools (e.g., Jira, SharePoint, Confluence) Risk, Controls & Compliance
Understanding of controls, exception management, and audit readiness concepts
Experience supporting evidence gathering, issue documentation, and control alignment

Required But Non-Technical Skills
Ability to triage issues by severity, impact, and urgency
Ability to distinguish true defects, false positives, and process misuse
Comfort operating in recurring monitoring cadences (daily/weekly reviews, issue queues)
Ability to operate in a shared accountability model, flexing across roles based on demand
Comfort working with imperfect or evolving data sources
Ability to remain effective in fast moving operational environments with shifting priorities

Nice to have Skills:
Financial Services / ing Experience
Experience in retailing, deposits, lending, or rewards/loyalty programs
Familiarity with client lifecycle concepts, eligibility logic, and benefit calculations Controls & Monitoring Tooling
Exposure to control monitoring tools, exception dashboards, or alerting platforms
Experience validating system calculations against source data or downstream outputs Technical Querying / Coding (SQL + Toad)
Ability to write and run SQL queries to support operational analysis, investigations, and validation
Experience using Toad (e.g., Toad Data Point) to execute queries and analyze large datasets Remediation & Post Issue Follow Through
Experience supporting manual or automated remediation workflows
Familiarity with QA, sampling, or post remediation validation activities Process Improvement
Experience identifying process gaps and translating operational findings into improvement recommendations
Familiarity with continuous improvement or operational maturity frameworks Collaboration & Enablement
Ability to translate operational findings into inputs that inform design or governance work
Ability to operate in a shared accountability model, flexing across roles based on demand

Soft Skills:
Strong written and verbal communication for operational issue summaries and handoffs
Ability to collaborate effectively with multiple partners without ownership confusion
Professional discipline and reliability in operational follow through
Ability to raise risks, concerns, or findings clearly and appropriately-------

Education:
Screening Questions:
Interview Process:
1st Round w/HM and team
2nd Round w/HM and team
Stack ranking (most important to least important) Skill Set, Bill Rate, Location, Former Exp) :
Skill Set Location Bill Rate Former

Job Description:
Conducts research; collects and interprets business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting. Assists in obtaining and identifying the business requirements needed to carry out and improve applicable business processes. Develops and maintains all applicable policy and procedure documentation, and, as applicable, documents for IT applications, system specifications and test plans, according to existing standards and methodologies. Supports the development, analysis and distribution of relevant reporting. Skills: Project Management Business Needs Data Analytics Prioritization Management Reporting Business Processes Decision Making Experience: 2 - 4 years experience.

Corporate Function
Non-Technology