Mortgage Collections Specialist

Job Description

Job Description

Financial organization located in Pittsburgh, PA is seeking a Mortgage Collections Specialist! This role will be focused on contacting borrowers to collect on past due mortgage payments, review loan documents for correct contact information and answering incoming calls. The Mortgage Collections Specialist will also be responsible for setting up and reviewing payment plans, documenting all communication and communication attempts with the borrower, escalating complex issues to managers, and answering questions from borrowers pertaining to their mortgage.

This is a contract role, however there is a possibility for this to evolve into a full-time position!

The Mortgage Collection Specialist would work onsite at their Pittsburgh Office located in downtown Pittsburgh. The hours would be 40 hours per week during normal business hours, Monday through Friday.

Job responsibilities:

• Contact borrowers to address delinquent loans and explore communication options
• Meet performance goals, including call and response metrics
• Document interactions, arrangements, and follow-up plans thoroughly in the system
• Maintain compliance with laws, policies, and industry standards in account management
• Research loan records, resolve issues, and ensure accurate data maintenance
• Perform related tasks and projects as assigned
• Help identify and manage risks encountered during daily responsibilities
• Adhere to regulatory guidelines and company compliance protocols

If you have a strong customer service background, a mortgage background and/or a strong collections background, you are encouraged to apply! Candidates must have excellent communication skills (both oral and written), be very organized, and able to document conversations. Prior experience working in the banking, financial services or mortgage industry is highly preferred! Specific qualifications are as follows:

• Proficiency in commercial collections, mortgage collections or consumer collections is highly preferred
• Familiarity with mortgage lending processes is beneficial
• Understanding of mortgage and financial systems is preferred
• Ability to use Microsoft Excel and Microsoft Word

If you are interested in being considered for this Mortgage Collections position, please apply online via the Robert Half website. After applying online, please call 412-471-5946 and ask to speak with Aimee, Carrie or Dan to confirm your application was received. Please reference job #03730-0013301435 when calling! We also recommend applying on the Robert Half website or using the Robert Half app.

Education Required to Perform the Primary Responsibilities of this Position: High School or GED

Minimum # of Years of Job-Related Experience: 1

Minimum Requirements include:

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Ability to use general office equipment
• Ability to use a personal computer and job-related software
• Proficiency with Microsoft Word and Microsoft Excel