Salesforce Business Analyst

Job Description

One of Insight Global's clients is seeking a Salesforce Business Analyst, where you will collaborate directly with business stakeholders to gather, analyze, and document Salesforce-related requirements, translating them into clear technical specifications and user stories. You'll work closely with development teams to ensure accurate implementation, supporting Agile practices such as sprint planning, backlog grooming, and daily stand-ups. Your role will also involve assisting with User Acceptance Testing (UAT) and pre-UAT preparation, creating mockups and wireframes to visualize UI/UX functionality, and using tools like Azure DevOps, Jira, or similar platforms to manage work items and track progress. You'll facilitate cross-functional collaboration across diverse business units, evaluate the feasibility of requested functionalities, and ensure alignment with Salesforce platform capabilities. Additionally, you will document workflows and processes using Visio or similar tools, while providing basic support and insights into Salesforce functionality and configuration.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

-Proven experience as a Business Analyst with a focus on Salesforce

-Strong understanding of Salesforce capabilities and limitations

-Excellent communication and stakeholder management skills

-High attention to detail and ability to manage multiple priorities

-Familiarity with tools like Azure DevOps, Jira, and Microsoft Office Suite -Experience in Group Benefits or related insurance/financial services domains

-Hands-on involvement in UAT testing and quality assurance processes

-Proficiency in Visio for process mapping and workflow visualization

-Understanding of Salesforce UI/UX best practices