Service Advisor

Cycle Max is a growing powersports dealer and we are looking for a customer focused Service Advisor whose duties will include admitting customer vehicles to Cycle Max’s service department, evaluating individual customer needs and realizing the potential to recommend additional work as needed. Service Advisor duties and responsibilities include working closely with customers to determine their needs, answer their questions about the services we perform and recommend additional work as the vehicle would need. To be successful as a Service Advisor, you should stay up to date with ever changing motorcycle/ATV/UTV repair protocols and diagnostic tools while facilitating communication between customers and technicians. This includes the ability to move and ride motorcycles, ATVs and UTVs around the service department with confidence and avoid all damage to customer vehicles. Ultimately, the duties of a Service Advisor are to achieve excellent customer service, while consistently meeting the store’s service goals. Responsibilities Ensure high levels of customer satisfaction through excellent service and communication
Assess customers’ needs and aid in understanding why and how repairs are being completed
Promptly welcome customers to the store and answer their inquiries
Follow and achieve department’s goals on a monthly basis
Maintain a clean service desk and overall shop cleanliness
Remain knowledgeable on repair protocols for all manufacturers Cycle Max carries. This includes motorcycles, ATVs and UTVs from Honda, Kawasaki, Polaris, Suzuki and Yamaha
Process POS (point of sale) purchases
Cross sell products and recommend additional work that customers may not have realized should be done
Team mentality and ability to work with co-workers including the sales department in order to promptly assemble new units, repair any damaged units, assess trade vehicles and apply dealer added options to current sales vehicles
Suggest ways to improve the service department for overall efficiency and profit
Cashier Repair Orders and transcribe technician’s notes to a customer friendly receipt for customer to better understand work performed
Skills Proven work experience as a Service Advisor, Service Technician or similar role
Basic understanding of customer service practices
Proficiency in English
Basic Math skills
Computer and note taking skill required
Hands-on experience with POS transactions
Solid communication and interpersonal skills
A friendly and energetic personality with customer service focus
Ability to perform under pressure and address complaints in a timely manner
Availability to work flexible hours. Saturdays are required. Cycle Max closes when the last customer leaves the building
High school degree, technical school/college degree preferred
Ability to lift 50+ lbs. is required
Compensation Commission pay on top of agreed hourly rate
Employee discounts on vehicles and parts
Paid vacation, 401K matching and insurance benefits including health, dental and vision.
Benefits: 401(k)
401(k) matching
Dental insurance
Disability insurance
Employee discount
Health insurance
Paid time off
Vision insurance