Patient Support Specialist (Pittsburgh)

We are hiring immediately for our Customer Support team. We are looking for individuals who can help raise the bar on our customer service that we provide to our patients and partners. This is your opportunity to join a health-tech enterprise focused on making medications more affordable for all Americans.

Start your career with the fastest growing pharmacy technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

Compensation: $19/hr

Location: Onsite Robinson Township Pittsburgh

Work hours : Monday-Friday across various 8 hours shifts : 8am- 4pm EST , 9am- 5pm EST, 1pm- 9pm EST or Open for availability for 4 day 10 hour shifts from 11am- 9 pm EST

Requirements:

• High school diploma or GED required, Bachelor s degree strongly preferred
• Customer service experience required
• Healthcare, pharmacy or other relevant industry experience strongly preferred
• Strong verbal and written communication skills
• Sound technical skills, analytical ability, good judgment, and strong operational focus
• A passion for providing top-notch patient care
• Ability to work with peers in a team effort and cross-functionally
• Strong technical aptitude and ability to learn complex new software

Responsibilities:

• Receive inbound phone calls to resolve routine and new issues with patients, doctors and insurers
• Provide patient care to accurately support pharma programs and triage to appropriate teams when required
• Strive to meet and exceed structured performance targets.
• Document all call information and data discovery according to operating procedures
• Utilize Knowledge Base materials as a foundation for resolving inquiries
• Maintain confidentiality of patient and proprietary information
• Develop a working knowledge of company related security and privacy practices.
• Participate in continued education on product changes, new features and product launches
• Help improve the patient experience by sharing feedback with management to further develop the product, materials and processes

Benefits:
Medical, dental, and vision insurance plans that fit your needs
401(k) retirement plan
Daily meal stipend for onsite marketplace
Pre-tax transit benefits and free onsite parking