Admissions & Volunteer Assistant

Lititz – Admissions & Volunteer Assistant (Independent Living)

When you are part of our team, you do work that matters! As an Admissions & Volunteer Assistant, for our Independent Residents at Luthercare, you will provide administrative, clerical, and coordination support to our Lifestyle Operations and Admission Teams. Joining the Luthercare team can be a deeply fulfilling career choice for compassionate individuals who enjoy building meaningful relationships with older adults and their families and who may be looking for opportunities to grow in their career. Plus, you’ll join a team of dedicated professionals who want to provide the best customer service and care to our residents.

We’re currently seeking a full-time Admissions & Volunteer Assistant for Luther Acres, the Luthercare community in Lititz, PA. The day-shift position is Monday through Friday.

We believe that a happy and fulfilled team is key to providing the best possible care, which is why we offer a variety of benefits that promote work-life balance. As a team member, you receive a fantastic benefits package that includes health/dental/vision insurance, 403(b) retirement plan with a 4% company contribution , and a daily pay option to ensure that you have access to your hard-earned wages when you need them. We also offer generous paid time off, employee assistance programs for mental health and personal support, access to our campus gym and pool, discounts to our Luthercare for Kids childcare centers, and opportunities for career growth, advancement, and continuing education, including tuition reimbursement and scholarships. You also receive a 20% discount on all meals at our on-campus restaurants and can take advantage of several dining opportunities – from specially prepared takeout meals to themed dinners – throughout the year.

WHAT YOU DO:

As an Admissions & Volunteer Assistant at Luther Acres, your organizational, communication, and customer service skills are key to supporting our managers, team members, residents, and guests. You’ll do this by performing a variety of duties, including, but not limited to:

Day-to-day functional support:

1. Admissions & sales support tasks: guided by the Sales team
2. Volunteer intake & coordination: guided by Lifestyle Operations

Admissions & Sales Support

1. Process admissions and sales applications and related documentation
2. Support move-in coordination, including preparation and move-in day assistance
3. Assist with tours as needed (coverage, overflow, warm handoffs)
4. Manage follow-up communications with prospects and incoming residents
5. Support waitlist tracking and prospect organization
6. Provide coverage support during planned or unplanned absences
7. Coordinate with internal departments to support smooth transitions

Volunteer Intake & Coordination

1. Serve as the first point of contact for volunteer inquiries
2. Manage volunteer applications and onboarding steps
3. Coordinate background checks, paperwork, and orientation scheduling
4. Maintain volunteer records and basic tracking
5. Support the launch and ongoing execution of the volunteer program

General Administrative & Operational Support

1. Provide clerical and coordination support across Admissions and Lifestyle Operations
2. Assist with event logistics such as registration, preparation, and follow-up
3. Support special projects during peak workload periods
4. Step in as needed to support operational continuity

What This Role Is / Is Not

This role is:

1. Administrative and execution-focused
2. Process-driven and detail-oriented
3. People-facing and service-oriented
4. Essential to daily operations

This role is not:

1. A sales counselor
2. A volunteer program leader
3. A marketing or communications role
4. A decision-making or strategy role

EDUCATION & KNOWLEDGE REQUIREMENTS:

1. High School Diploma or equivalent

ESSENTIAL JOB-RELATED EXPERIENCE/ABILITIES:

1. Knowledge of modern office procedures and practices and a demonstrated ability to schedule/organize work.
2. Demonstrated familiarity/proficiency with current software applications.
3. Ability to sit for an extended period of time.
4. Ability to effectively communicate via oral & written communication.
5. Strong organizational and follow-through skills
6. Clear and professional communication skills
7. Comfort working with residents, families, and volunteers
8. Ability to manage multiple priorities in a fast-paced environment
9. Ability to maintain a therapeutic attitude towards, and effective relationship with, physically ill or infirm residents.

ABOUT LUTHERCARE:

Luthercare is a not-for-profit, faith-based, mission-driven organization in southcentral Pennsylvania that provides a network of care and services to older adults and children through our senior living communities and our Luthercare for Kids childcare and early learning centers. In Lancaster County, Luthercare operates two senior living communities – Luther Acres and St. John’s Herr Estate – and two Luthercare for Kids Early Learning Centers.

Luthercare is situated in a region that’s a fantastic location to live and work. While southcentral Pennsylvania is known for its Pennsylvania Dutch heritage, the region maintains a small community feel while offering the excitement of city life in nearby Harrisburg and Lancaster, the sweet attractions in Hershey, and the charm of fantastic shopping, dining, and entertainment opportunities throughout the area.

If this sounds like an organization you would like to be a part of, we invite you to apply today!

We are an equal opportunity employer. Luthercare is committed to providing a drug-free, tobacco-free, healthy, safe workplace for all team members.