Visitor Services Representative - Part Time

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time Visitor Services Representative for the Visitor Services department. This position is responsible for taking and updating reservations and visitor information, greeting visitors, selling admission tickets, staffing the information desk, and working with internet ticket sales. This position also assists with Fallingwater special events, as needed. This person in this position reports directly to the Director of Visitor Services.

Job Duties

• Trains and works at all areas within Visitor Services including, admissions booth, reservation office, information desk, group sales and shuttle driver when needed.
• Communicates with individuals who are interested in Fallingwater. Completes visitor requests for information and mails brochures as requested. Answers visitors’ questions in person, on the telephone, via email; and directs visitors to proper areas.
• Compiles end of day paperwork on a daily basis, including cash and credit card receipts.
• Follows cash handling procedures in the admissions booth, information desk and reservations office as established by the Visitors Services Manager, Operations Supervisor and Finance Department.
• Tallies daily attendance numbers and assists in managing visitor flow through the control of daily reservations and visitors entering the property.
• Maintains ongoing communication with on-site staff and work stations to ensure a smooth visitor services process by notifying all appropriate areas, including admission booth, information desk, museum shop, café, and floor supervisor of reservation totals and special situations.
• Maintains the visitor services database:

1. 1. Enters new reservations and updates existing information received by telephone, mail, email in the reservation office
   2. Compiles daily summary report, generates and sends email confirmations.
   3. Sells tour tickets and processes payment through the reservations office, at admissions booth or information desk.
   4. Compiles daily internet sales and/or gift card redemptions and activations reports.
   5. As assigned, completes group reservations, lodging partner reservations, and maintain lodging partner account statements.

• Assists with reservations, information and admissions concerning special events held at Fallingwater and the Barn at Fallingwater, as requested. Provides other support to Special Events as needed including scheduling, set-up and clean-up.
• Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable.
• Performs additional duties and responsibilities as needed.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand for extended periods of time, up to eight (8) hours.
• Ability to sit for extended periods of time, up to eight (8) hours.
• Ability to drive a motor vehicle
• Must have a valid driver’s license.
• Ascends and descends stairways and/or ladders
• Communicate, converse, exchange information in-person, telephone, and remotely
• Ability to utilize a keyboard
• Gross manipulation such as seizing, holding, grasping, turning, or otherwise working with hand(s).
• Ability to operate standard office equipment
• To be mobile and traverse throughout job location for up to eight (8) hours
• Pushing, pulling, lifting and carrying up to twenty-five (25) pounds
• Bending, twisting, stooping, crouching, kneeling, and crawling
• Reaching overhead, at eye level, and below shoulder level
• Ability to possess near, far, and peripheral visual acuity

Qualifications

• High school diploma or GED preferred.
• Must have good verbal and written communications skills, professional telephone etiquette and a strong customer service orientation.
• Must have excellent interpersonal skills and be able to work well independently and with others. Must present a positive and friendly image to visitors.
• Must be detail-oriented and have a working knowledge of office procedures.
• A working knowledge of word processing and data base software is required.
• Must maintain a good knowledge of Fallingwater and environs and WPC.
• Ability to work weekends and holidays and flexibility with hours and schedule is required.
• Previous experience in handling cash; accuracy and attention to detail.
• Must be able to remain calm under pressure.
• To be able to complete all physical requirements of the job with or without a reasonable accommodation.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a part-time, seasonal opportunity.

Pay

We offer a competitive salary. The starting pay range for this position is $18.27/hr.

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list “Visitor Services Representative” in the subject line.

Application Deadline