Visitor Services Representative - Part Time

Western Pennsylvania Conservancy
Mill Run, PA

Fallingwater, a property entrusted to the Western Pennsylvania Conservancy, designated as a National Historic Landmark and inscribed on the UNESCO World Heritage List, is seeking a part-time Visitor Services Representative for the Visitor Services department. This position is responsible for taking and updating reservations and visitor information, greeting visitors, selling admission tickets, staffing the information desk, and working with internet ticket sales. This position also assists with Fallingwater special events, as needed. This person in this position reports directly to the Director of Visitor Services.

Job Duties

  • Trains and works at all areas within Visitor Services including, admissions booth, reservation office, information desk, group sales and shuttle driver when needed.
  • Communicates with individuals who are interested in Fallingwater. Completes visitor requests for information and mails brochures as requested. Answers visitors’ questions in person, on the telephone, via email; and directs visitors to proper areas.
  • Compiles end of day paperwork on a daily basis, including cash and credit card receipts.
  • Follows cash handling procedures in the admissions booth, information desk and reservations office as established by the Visitors Services Manager, Operations Supervisor and Finance Department.
  • Tallies daily attendance numbers and assists in managing visitor flow through the control of daily reservations and visitors entering the property.
  • Maintains ongoing communication with on-site staff and work stations to ensure a smooth visitor services process by notifying all appropriate areas, including admission booth, information desk, museum shop, café, and floor supervisor of reservation totals and special situations.
  • Maintains the visitor services database:
    1. Enters new reservations and updates existing information received by telephone, mail, email in the reservation office
    2. Compiles daily summary report, generates and sends email confirmations.
    3. Sells tour tickets and processes payment through the reservations office, at admissions booth or information desk.
    4. Compiles daily internet sales and/or gift card redemptions and activations reports.
    5. As assigned, completes group reservations, lodging partner reservations, and maintain lodging partner account statements.
  • Assists with reservations, information and admissions concerning special events held at Fallingwater and the Barn at Fallingwater, as requested. Provides other support to Special Events as needed including scheduling, set-up and clean-up.
  • Supports the Conservancy’s cost containment and fundraising efforts and needs, as applicable.
  • Performs additional duties and responsibilities as needed.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to stand for extended periods of time, up to eight (8) hours.
  • Ability to sit for extended periods of time, up to eight (8) hours.
  • Ability to drive a motor vehicle
  • Must have a valid driver’s license.
  • Ascends and descends stairways and/or ladders
  • Communicate, converse, exchange information in-person, telephone, and remotely
  • Ability to utilize a keyboard
  • Gross manipulation such as seizing, holding, grasping, turning, or otherwise working with hand(s).
  • Ability to operate standard office equipment
  • To be mobile and traverse throughout job location for up to eight (8) hours
  • Pushing, pulling, lifting and carrying up to twenty-five (25) pounds
  • Bending, twisting, stooping, crouching, kneeling, and crawling
  • Reaching overhead, at eye level, and below shoulder level
  • Ability to possess near, far, and peripheral visual acuity

Qualifications

  • High school diploma or GED preferred.
  • Must have good verbal and written communications skills, professional telephone etiquette and a strong customer service orientation.
  • Must have excellent interpersonal skills and be able to work well independently and with others. Must present a positive and friendly image to visitors.
  • Must be detail-oriented and have a working knowledge of office procedures.
  • A working knowledge of word processing and data base software is required.
  • Must maintain a good knowledge of Fallingwater and environs and WPC.
  • Ability to work weekends and holidays and flexibility with hours and schedule is required.
  • Previous experience in handling cash; accuracy and attention to detail.
  • Must be able to remain calm under pressure.
  • To be able to complete all physical requirements of the job with or without a reasonable accommodation.

Location

This position's primary location(s): Fallingwater (Mill Run, PA)

Position Duration

This is a part-time, seasonal opportunity.

Pay

We offer a competitive salary. The starting pay range for this position is $18.27/hr.

Application Process

Please send a cover letter, resume, salary expectations, and referral source to [email protected] and list “Visitor Services Representative” in the subject line.

Application Deadline

Until filled

Posted 2026-02-20

Recommended Jobs

Automotive Service Advisor

NorthStar Buick GMC Inc.
Zelienople, PA

NorthStar Buick GMC Inc. is currently seeking a full-time Automotive Service Advisor to join our team in Zelienople, Pennsylvania. This individual will be responsible for providing exceptional custome…

View Details
Posted 2025-10-21

ESL TEACHER, ORR

Abraxas Youth & Family Services
Morgantown, PA

HIRING: ESL TEACHER Location: Abraxas Academy - 1000Academy Drive - Morgantown, PA 19543 Immediate opening for a bilingual/Spanish speaking TEACHER at Abraxas Academy in Pennsylvania. In this ro…

View Details
Posted 2026-04-06

Service Advisor

Falzone Towing Service Inc.
Wilkes Barre, PA

Falzone’s Service has been a trusted name in automotive care since 1945, dedicated to providing exceptional service and building lasting relationships with our customers. As an Automotive Service Adv…

View Details
Posted 2026-03-16

Community Health Worker (CHW)

SGS Consulting
Pennsylvania

Job Responsibilities: The Community Health Worker ;(CHW) ;will be responsible for helping members to navigate and access medical care, community services/resources ;and ;develop ;healthy behaviors…

View Details
Posted 2025-12-02

Vice President of Business Development, Health Care dining

The Hunter Group Associates
Pittsburgh, PA

Seeking a dynamic New Business Development Executive . This role is designed for a strategic sales professional with deep expertise in healthcare accounts and a passion for transforming a local con…

View Details
Posted 2026-01-12

Quality Engineer

Pittsburgh, PA

Quality Engineer Position Description This role will require someone in Cleveland, OH, Pittsburgh, PA, Birmingham, AL, or Dallas, TX CGI is looking for a Quality Engineer. This is an opportuni…

View Details
Posted 2026-02-02

Cardiothoracic Surgeon opening at Pittsburgh, PA marketplace

B.E.L. Associates, Inc.
Pittsburgh, PA

CARDIOTHORACIC SURGEON OPPORTUNITY — Near Pittsburgh, PA We are seeking a skilled and dedicated Cardiothoracic Surgeon to join a highly respected and well-established multidisciplinary cardioth…

View Details
Posted 2026-02-16

Project Manager

CyberCoders
Kingston, PA

Project Manager If you are a Project Manager with experience in commercial and industrial ground-up and TI builds, please read on! For more than 100 years, we have been assembling a team of devo…

View Details
Posted 2026-04-05

Event Manager

Flyspace Productions LLC
Pittsburgh, PA

At Flyspace, we believe that community is essential and that by presenting high quality, spectacular events and projects we can create the shared experiences and unforgettable moments that bring peop…

View Details
Posted 2026-03-29

Associate - Accounting and Internal Controls

SAP
Pittsburgh, PA

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and w…

View Details
Posted 2026-02-28