Service Coordinator

Service Coordinator

Manheim, PA

This role is a good fit for someone who thrives in a fast-paced environment, keeps people and schedules organized, and understands that first impressions matter.

Why You'll Love Working with Us:

• Varied, Engaging Work: No two days look the same, with a mix of service, installation, and problem-solving across plumbing and HVAC systems.
• People Who Care About the Craft: Work alongside a team that takes pride in quality workmanship and genuinely enjoys what they do.
• Voice & Impact: A role well suited for someone who likes to improve processes, speak up with ideas, and help shape how work gets done.
• Access to Leadership: Work directly with the CEO on projects and initiatives that advance the company.
• Strong Relationships: Build lasting relationships with coworkers and customers in a family-oriented, faith-based environment that values integrity and respect.

Graybill Service Group is a family-owned plumbing and HVAC company serving residential and commercial customers since 2002. We specialize in plumbing, hydronic heating, and trenchless pipe lining, combining skilled workmanship with modern equipment and methods. As a faith-based company, we prioritize integrity, quality work, and care for our employees, customers, and community.

What You'll Do as a Service Coordinator:

• Answer customer calls and messages and serve as the main point of contact.
• Manage & adjust the daily service schedule for 4-8 technicians.
• Track technician locations, job status, and progress throughout the day.
• Fill schedule gaps and coordinate follow-up or incomplete jobs.
• Maintain accurate customer, job, and invoice records in the dispatch system.
• Complete post-service follow-up calls and document results.
• Prepare completed jobs for billing and coordinate invoice questions as directed.
• Coordinate parts ordering and support service leadership with daily operations.

Our Ideal Service Coordinator:

• Experience: Minimum of 3 years of customer service experience required, along with 3 years of scheduling, dispatching, or service coordination experience. High school diploma required.
• Operations-minded: Handles shifting schedules, improves processes, and raises issues before they become problems.
• Relationship-focused: Enjoys building and maintaining strong relationships with customers, technicians, and coworkers.
• Leadership Exposure: Comfortable working directly with the CEO on projects and initiatives that support company growth.
• Computer Savvy: Proficient with basic computer tools, including Microsoft Office. Experience with ServiceTitan, QuickBooks Online, or dispatch software is a plus.
• Adaptable: Thrives in a role with variety and shifting priorities.
• Work Environment: Able to sit for most of the workday while managing phones, scheduling systems, and computer-based tasks.

What We Offer Our Service Coordinator:

• Full-time position, Monday-Friday, 7:00 a.m.-4:00 p.m.
• $55,000-$60,000/year, DOE
• Health, dental, & vision insurance
• Paid time off & paid holidays
• Simple IRA with up to 3% company match
• Quarterly profit sharing
• Company outings and team events
• Company chaplain support

To Apply

If you have experience in customer service and service scheduling and enjoy keeping people, schedules, and details aligned, we'd like to hear from you. Apply to be considered for the Service Coordinator position with Graybill Service Group.

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REQUIREMENTS

• 3 years of customer service experience required
• 3 years of scheduling, dispatching, or service coordination experience
• High school diploma required.
• ServiceTitan, QuickBooks Online, or dispatch software is a plus