Cobalt Business Operations Manager

JOB DESCRIPTION

Cobalt Business Operations Manager

Project Management Department

Reports to: Head of Operations, Dotted line to Managing Director of Cobalt

Job Summary

The Cobalt Business Operations Manager is energetic and committed to holistically managing not only a multitude of projects but implementing processes and workflow to drive adoption of strategy, innovation, AI solutions, media, and market access across the organization. The Business Operations Lead will work within a cross-functional team (strategy, access , technical, and media) to ensure all project requirements are well defined and communicated to all team members The Business Operations Manager is the problem-solving partner for all cross-functional leads for everything logistical, leading the Cobalt team to meet its deliverables with both decisiveness and confidence. They play an important proactive role in helping to identify and manage resource allocation, project risks and are accountable for ensuring that their team is successfully managing multichannel deliverables that are on time, on budget, and on strategy.

Key Job Responsibilities (Duties may include, but are not limited to all or some of the following)

PM Methodology/Internal Process:

• Acts as the owner of the Cobalt process, ensures the team adheres to the proper process

• Develops, manages, and supports client relationships with key accounts as assigned; identifies value-added opportunities to strengthen client/agency partnerships

• Gathers requirements in collaboration with clients, internal resources, and third parties for digital marketing projects, including website development, RM implementation, data integration projects, marketing automations, etc.

• Maintain documentation for all digital marketing implementations

• Function as liaison between client IT/tech teams and internal tech team

Product Development

• Help develop product pricing, process, and implementation guides for strategic and technical marketing products.

• Drive adoption of products across multiple internal stakeholders across the organization.

• Champion ways of working and product integration across multiple clients, and workstreams.

• Troubleshoot and drive solutions to successfully implement innovation and AI powered workstreams.

Resource Allocation:

• Partners with the Head of Operations and the Cobalt team to continually assess resources and ensure they are deployed and leveraged to meet brand needs (ie, balanced workloads, talent to task, etc)

• Actively manages resource allocation across the Cobalt team by identifying resource gaps and working to proactively fill them with internal resources and/or resources to be identified. Manages skillsets and talent to task allocations.

Project Finances:

• Partners with internal stakeholders in the development of estimates and statements of work for all Cobalt initiatives.

• Tracks and manages timelines and budgets for multiple projects; helps to forecast monthly and yearly project spends

• Manages costs and timelines across a portfolio of projects

• Acts as a key stakeholder and leader in assuring that weekly internal brand financial meetings are taking place; works in tandem with Financial and Account Services counterparts to make sure that tactics are being managed within approved estimates

• Bring innovative solutions to their technical and strategic teams, and exploring tools to help their teams function more efficiently

Internal Relationships and Team Leadership:

Managerial skills:

• Acts as a conduit for a productive culture and drives a positive team morale

• Solutions first approach when driving team communications, and outcomes across Cobalt

Job Qualifications (Skills/Requirements)

• Bachelor's degree required

• 5-7 years of experience in the advertising industry (pharmaceutical preferred)

• Excellent verbal, written, and interpersonal communication skills

• Strong analytical and problem-solving skills

• Impeccable organization and efficiency skills

• Experience leading large and small projects

• Experience with project management tools, specifically Hive, Workamajig

• Experience with Agile/Scrum methodology

• Experience with AI platforms, brand and engagement strategy, search marketing, email marketing, and CRM platforms preferred

• Product launch, med/legal, and FDA 2253/OPDP submission experience

• Microsoft Office Suite: Word, Project, Excel, PowerPoint; Acrobat Professional; web-based routing and project management system administration

• Can mindfully manage deadlines, multiple tasks, and challenges

• Strong project management skills/experience; highly organized with strong attention to detail

• Diligently works to live by the Calcium core values of commitment, integrity, and respect

• Goes above and beyond the job description and has the willingness to be flexible for the team, agency, and ultimately the work