Collision Office Assistant

The Ed Napleton Automotive Group is looking for our next Collision Center Office Assistant . This is an exciting opportunity in a growing, fast-paced industry.

Located at Napleton's Wyoming Valley Collision Center , the Office Assistant is critical to out customer's experience and profitability of the business. The Office Assistant isresponsible for working directly with our guests and insurance agencies, calculating bills, processing payments, collections and other general office duties. The ideal candidate must have proficient communication skills, knowledge of basic MS Office programs and customer-focused.

Take advantage of this rare opportunity to join one of the country's largest and most successful automotive dealership groups and Apply Today!

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout seven states. Our strength comes from the more than 3,500 employees nationwide. We are currently the tenth largest automotive group in the country, providing incredible growth opportunity.

What We Offer:

• Family Owned and Operated - 90+ years in business!
• Medical, Dental, and Vision Insurance
• 401K and additional benefits
• Accrued Vacation Time
• Paid Training
• Discounts on products, services, and vehicles
• Fantastic Growth Opportunities

Job Responsibilities:

• Calculate the customer's bill using the dealership's computer system
• Receive cash, checks and credit card payments from customers and insurance companies
• Make change accurately and issue receipts to customers
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift
• Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
• Working along side both production and accounting teams to ensure billing is accurate and up to date

Job Requirements:

• High School Diploma or equivalent
• Office or cashier experience, automotive dealership experience is a plus
• Ability to read and comprehend instructions and information
• Excellent communication skills
• Proficient use of computers and MS Office programs
• Professional appearance.
• 18+ years of age or older to comply with the company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws