Customer Relations & Sales Specialist

Benefits:

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

Lawn Doctor – Customer Relations & Sales Specialist

Lawn Doctor is seeking a dependable, detail-oriented, and customer-focused individual to join our team as a Customer Relations & Sales Specialist . This position plays a critical role in supporting both our customers and our field technicians, while also driving growth through sales and excellent service.

This person will serve as the hub of our operations—managing customer inquiries, assisting with routing and scheduling, supporting the technician team, and driving service sales. The ideal candidate is not only organized and reliable but also comfortable speaking with customers and skilled in identifying opportunities to enhance service offerings.

Key Responsibilities:

• Serve as the first point of contact for customer inquiries and support

• Communicate with new leads to convert them into Lawn Doctor customers

• Work with current customers to recommend and add services that meet their lawn care needs

• Support technicians by assisting with daily routing, job coordination, and customer communication

• Ensure high customer satisfaction through timely and professional communication

• Proactively follow up with customers post-sale to reinforce service satisfaction and encourage retention

• Maintain accurate records, schedules, and service follow-ups with attention to detail

• Develop strong product knowledge of Lawn Doctor services and seasonal offerings

What We’re Looking For:

• Strong work ethic and excellent attention to detail

• Enthusiastic and comfortable working directly with customers (in person and over the phone)

• Strong organizational and communication skills

• Ability to multitask and manage a dynamic work environment

• Previous sales or customer service experience strongly preferred

• Prior experience in lawn care or service-based industries is a plus but not required

• Valid driver’s license, clean driving record, and reliable transportation

• Dependable attendance and punctuality

We Offer:

• Opportunities for professional growth

• A supportive team environment

If you are driven, organized, and passionate about helping customers while keeping operations running smoothly, we would love to hear from you!

Compensation: $19.00 - $24.00 per hour