Customer Service Representative

Customer Service Representative

Job Description:

• Handle inbound and outbound phone calls in a blended call center environment, representing the designated healthcare organization when assisting patients with self‑pay balances, secure payment processing, insurance updates, charge explanations, and dispute resolution.
• Conduct outbound reminder call campaigns to collect outstanding healthcare balances and encourage timely payments.
• Develop strong working knowledge of the healthcare client’s operations, including patient payment options, eligibility requirements, financial assistance pathways, and instructions for mail‑in or onsite payments.
• Provide clear, compassionate guidance to patients regarding billing questions, insurance status, statements, and next steps.
• Accurately document all patient interactions in accordance with healthcare compliance standards (HIPAA, internal policies, and client requirements).

Skills

customer service, data entry, healthcare customer service, call center, medical terminology

Top Skills Details

customer service, data entry

Additional Skills & Qualifications

Knowledge, Skills and Abilities:

• Comfortable with Microsoft Office 365 (Word, Excel, and Outlook)

• Be able to learn multiple separate client computer systems quickly and manipulate them efficiently.

• Oral and written English language skills with a strong emphasis on articulate communication.

• Be comfortable talking to others over the phone for extended time periods.

• Be highly self-motivated and also able to work in an environment that promotes positive customer service practices.

Education and Experience:

• Minimum of 1 year experience in a call center environment with an emphasis on outbound contact.

• 1 year of experience in a physician billing/health insurance/hospital billing office capacity, and knowledge of medical insurance terminology

• Applicant must possess a high school diploma or GED

Experience Level

Entry Level

This is a Contract to Hire position based out of Harrisburg, PA.

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Harrisburg,PA.

This position is anticipated to close on Feb 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.