Document Processing Supervisor (Hybrid - Harrisburg, PA)

General information

Date

Friday, January 16, 2026

City

Harrisburg

State

PA

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring for a Document Processing Supervisor to support the Pennsylvania Independent Enrollment Broker (PA IEB) program. This is a hybrid remote opportunity requiring you report to Harrisburg, PA 2-3 times per week.

The Document Processing Supervisor’s responsibility is to provide training, answer technical and procedural questions, manage task assignments, ensure disciplinary actions are taken when appropriate, support operational and corporate initiatives, and maintain accurate and current work instructions. The ideal individual should be detail oriented, customer focused, organized, and proactive answering questions and resolving issues. The Supervisor will be leading and developing a team to meet individual and team performance objectives.

Why Maximus?

• 💰 Competitive Compensation - Quarterly bonuses based on performance included!
• 🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• 🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• 🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
• 🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• 🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• 📚 Tuition Reimbursement - Invest in your ongoing education and development.
• 🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• 🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• 📚 Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Supervise provider document indexing and batch review, including review of indexing quality and work towards process improvements. Must ensure timely processing within SLA and contractual obligations.
• Supervise claim resolution processing, including review of claim data entry accuracy by outside vendor.
• Supervise clerks in document review and prep, including wet signature comments and processing provider correspondence.
• Required to review, reconcile and communicate data and decisions across systems and reporting.
• Responsible for staff development and conducting one- on- one and team meetings.
• Provide coaching and formal warnings as necessary.
• Develop and train staff on job systems and functions.
• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
• Comply with all company required policies, procedures and processes including but not limited to required training.

Minimum Requirements

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• Pennsylvania residency required.
• Pennsylvania Independent Enrollment Broker (PA IEB) or Pennsylvania Enrollment Assistance Program (PA EAP) experience preferred.
• Must be willing and able to be onsite in Harrisburg, PA 2-3 times per week.
• Previous experience in data entry desired.
• Previous experience in document processing desired.
• Previous supervisory experience highly preferred.
• Knowledge of Microsoft Office preferred.

Home Office Requirements:

• Internet speed of 20mbps or higher required (you can test this by going to
• Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router.
• Must currently and permanently reside in the Continental US.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [email protected] .

Minimum Salary

$ 56,000.00

Maximum Salary

$ 60,000.00