Operations Analyst, Supply Platform
- Manage the operational funnel from utility account creation through broker-ready and brokered status
- Validate utility account setup, historical usage acquisition, and supplier readiness
- Track, explain, and systematically reduce drop-offs from account creation → eligibility → brokerage
- Identify root causes of non-brokerage and partner cross-functionally to eliminate them
- Produce clear, executive-ready insights on gross-to-net brokerage performance to guide automation and prioritization
- Monitor enrollment success rates and investigate failures
- Track and resolve cancellations, including process-attributable cancels
- Serve as the first line of defense for supplier data integrity issues
- Partner with suppliers, Customer Ops, and Engineering to resolve systemic issues and harden workflows
- Act as the dedicated owner of Arbor’s contract sync queue—one of our most critical operational risk areas
- Monitor sync health, backlog, and SLA adherence
- Investigate failures across systems and identify patterns, regressions, and upstream data issues
- Drive progress toward ≥99% of active contracts synced accurately and on time
- Identify recurring failure modes, manual work, and operational pain points
- Quantify impact (volume, frequency, dollars, customer impact) rather than relying on anecdotes
- Partner with Product and Engineering to define requirements, validate fixes, and measure post-launch impact
- Design and apply AI-assisted workflows and lightweight automations to reduce cycle time and human effort
- Help move work from humans → systems → automation, quarter by quarter
- Strong analytical instincts and comfort working with messy, real-world operational data
- An operator’s mindset: biased toward root cause analysis and systemic, durable fixes
- High attention to detail without losing sight of business impact and customer outcomes
- Comfort owning queues, ambiguity, and unresolved problems end to end
- Clear communication skills, you can synthesize noise into signal for Product, Engineering, and Ops partners
- AI-native operator: experience using and managing AI tools to scale operational workflows; automating analysis, reducing manual queue work, and increasing throughput and determinism without linear headcount growth
- Curiosity about how systems break and motivation to make them reliable, not dependent on heroic one-off saves
- Experience in energy markets is a strong plus, but not required if your instincts and ownership mindset are strong.
- Competitive salary + meaningful equity + benefits
- Remote-friendly with close collaboration across Supply Platform, Product, and Customer Ops
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