Front Desk Sales Associate

At Goldfish Swim School, we care about providing top-notch swim lessons. We also have a reputation for our golden experience & WOW customer service, thanks to the culture created by our team members. Our team is growing, and we are looking for individuals who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid training, reliable scheduling, a rewarding work environment and a one-of-a-kind culture that practices our core values as much as we practice our swim skills!

Front Desk Sales Associates introduce families to our program and guide them through their first days at Goldfish and support swimmers as they progress from mini and junior swimmers to gliders and pros.

Primary Responsibilities:

• Provide WOW! Customer Service to our members
• Assist with class scheduling and billing
• Build rapport with parents and family members
• Work in a sales capacity to sell new memberships and retain existing members
• Use observation, conversation and relationship-development skills to identify parent concerns and offer solutions
• Complete Salesforce tasks to contact online inquiries and answer questions
• Care for the school by managing inventory and completing light cleaning tasks
• Fulfill other duties or responsibilities as assigned by your employer

Perks and Benefits:

• Culture-driven company
• Great pay ($17-$19 per hour)
• Thorough, paid training & free lifeguard, CPR & AED certification
• Set weekly schedule - always know when you’re working
• Social opportunities
• Free swim lessons for children & siblings
• Weekday lessons end at 8:00pm (no late nights), no Saturday/Sunday nights

Requirements

• Ability to work with children
• Excellent communication and organizational skills
• Phone, text, email and computer skills
• Ability to perform physical job functions, including standing for extended periods of time, working from an upright (standing) desk as well as lifting, reaching and bending and light cleaning
• Ability to complete lifeguard, CPR & AED certification class as part of training and lifeguard as needed, working in a hot and humid pool setting; Assisting with lifeguard duties as needed
• High school diploma or equivalent required

Our Core Values:

• We go above and beyond with every detail to create a GOLDEN experience
• We believe in nurturing a culture that provides WOW customer service
• We do the right things, make the right decisions and treat people with Integrity, Compassion and Trust
• We meet and exceed expectations so you see Extraordinary Results
• We make a big deal out of life’s accomplishments by remembering to Celebrate!

At Goldfish Swim School - Peters Township, our core values are at the heart of everything we do and are behind every decision we make, both in water and in life. That includes the commitment to treating all people with integrity, compassion and trust. We’re dedicated to building a team who is diverse in background, identity, perspective, culture and experience. As a proud equal opportunity employer, we value the qualities and characteristics that make you who you are. If you think you can see yourself as part of the GOLDEN Experience, we encourage you to continue and apply!

Visit https://www.youtube.com/watch?v=TZTVvr5AgIA&t=33s to see what real employes are saying about Goldfish Swim School

Some of our most successful team members have worked in places like:

• Gym, Fitness and Recreation Center
• Spa, Hotel and Concierge roles
• Customer Success Manager, Customer Relations, sales and services team member or inside sales representative
• Customer Service Representative or Call Center Representative
• Inside Sales Representative, Sales Representative