Key Holder/Shift Leader

About CLOUD10 Smartwash:

CLOUD10 Smartwash is a leading-edge car wash experience that combines modern car wash technology with exceptional customer service. We offer a wide range of wash packages and detailing services to keep vehicles sparkling clean. We pride ourselves on being CLEANER, GREENER, SAFER, FASTER, and BETTER than our competitors.

Position Summary:

We are seeking enthusiastic and customer-oriented individuals to join our team as Customer Service Associates. In this role, you will be the face of CLOUD10 Smartwash, providing exceptional service to our valued customers. Please note, this is predominantly an outdoor job role.

Key Responsibilities:

• Greet and assist customers: Welcome customers with a friendly smile and provide guidance on our services and packages.
• Process transactions: Accurately process customer payments, including cash, credit cards, and memberships.
• Maintain a clean and organized workspace: Ensure the customer service area is tidy and well-stocked.
• Promote membership programs: Educate customers on the benefits of our membership plans and encourage enrollment.
• Resolve customer inquiries: Address customer concerns and questions promptly and professionally.
• Maintain a positive and welcoming atmosphere: Create a positive and enjoyable experience for all customers.
• Assist with other duties as assigned: Participate in other tasks as needed to support the overall operations of the car wash.

Qualifications:

• Excellent customer service skills with a strong focus on customer satisfaction.
• Strong communication and interpersonal skills.
• Ability to work both independently and as part of a team.
• Basic computer skills and familiarity with point-of-sale systems.
• Ability to work in a fast-paced environment.
• A positive and enthusiastic attitude.
• Prior experience in customer service or retail is preferred, but not required.
• Car wash and/or detailing experience is NOT required.

Expectations:

• Availability to work Fridays, Saturdays, and Sundays. (our busiest days).
• Getting your hands dirty whether it's washing & folding towels, unclogging vacuums, emptying trash cans, sweeping, mopping, scrubbing, etc.
• Working as early as 6:30am or as late as 9:00pm on opens & closes.
• To be treated fairly, equally, and appreciably regardless of anything.
• A safe & fun, often fast-paced, yet low-stress work environment.
• Hands-on training operating state-of-the-art car wash technology.
• Frequent rotations working multiple positions to maintain engagement.

Benefits:

• Competitive wages.
• Lucrative commission & bonus opportunities.
• Flexible scheduling.
• Growth and advancement opportunities. (keyholder, management)
• Free employee car washes (weekly).
• Medical, dental, and vision insurance (for qualified employees).
• 401K retirement savings (for qualified employees).
• Up to $500 sign-on bonus after 60 days (new hires only).
• Opportunity to learn & develop new skills. (plumbing, electrical, sales, training, etc.)