Customer Service Representative

We are seeking candidates for a part-time Customer Service Representative position. Schedule after training, overnights through the week and 7a-1p on Saturday. Remote position consider after fully trained in office. Please email resume to [email protected]. We can be reached at 800-308-5544 x901.

If your true calling is to make other people's day, we want to hear from you! Every day we come ready to fight the good fight against impersonal service and automated voice systems. We embrace the charge to help our thousands of small business customers grow their businesses.

What is a Customer Service Representative?

Our technology enables us to be a virtual extension of our customers' teams and make a direct impact on their businesses every day. If you're a strong typer who loves tech, and customer service, read on!

Overview

As an extension of our customers' office, the Operator role is one of the most important at Professional Services. Every interaction is an opportunity to carry out our mission of treating callers the way you want to be treated -- they do not call it the Golden Rule for nothing!

Our Accountabilities

• Adhere to Professional Services call-handling expectations, limiting personal bias while answering calls professionally in your own tone.
• Create exceptional caller experiences that deliver meaningful connections with customers and callers.
• Maintain accuracy, mindfulness, and a strong attention to detail in written communication. Cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition. Communicate professionally and with personality.
• Multi-task in a fast-paced, technology-rich environment. Toggle between screens and applications simultaneously.
• Precisely and consistently follow call-handling instructions on every call. Provide detailed, accurate notes and messages from callers, and take ownership of mistakes when they happen.

Your Key Attributes

• You display a certain ease and grace under pressure. Your positivity and can-do attitude are amplified when you are handling multiple tasks at once. You are adaptable and coachable.
• You diligently follow instructions yet are comfortable going off-script when the situation calls for it. You take pride in representing our customers and providing a fantastic virtual first impression for a wide variety of businesses.
• Your ability to understand and anticipate your customer's need. You are service-oriented.
• Your laser-focus and high attention to detail allow you to accurately depict the spirit of a message, while distilling the content to ensure it is concise, relevant, and meaningful to coworkers and to the customer. You are incredibly well-written.
• You are a team player, both reliable and present in your role. Your leaders and co-workers can count on you to do what you say you'll do.
• You are positive and professional with a high degree of emotional intelligence.

Working conditions

This is a coverage position that requires the ability to work a predictable and consistent schedule. It requires the ability to sit/stand and work at a computer for extended periods of time, using finger/hand dexterity to manipulate a keyboard/mouse in a fast-paced, high-volume environment. It requires the ability to communicate effectively with a diverse audience in person, by phone, and by computer. This position requires a minimum typing speed of 35 WPM.