Real Estate Client Experience & Operations Coordinator

Job Description

Job Description

The Jordan Jankowski Team at Coldwell Banker Realty – Pittsburgh, PA

Are you an organized, detail-oriented professional who thrives in a fast-paced, relationship-driven environment? The Jordan Jankowski Team — one of the top real estate teams in the Greater Pittsburgh area — is looking for a Client Experience & Operations Coordinator to help us deliver an elite, full-service experience to every client before, during, and after the transaction.

About the Role

You’ll be the backbone of our team’s daily operations — ensuring every client receives the same seamless, white-glove service that has become our trademark. From managing paperwork and coordinating appointments to maintaining client relationships and supporting marketing initiatives, you’ll play a key role in keeping the business running smoothly and efficiently.

$40,000 - $55,000

• Assist with transaction management, ensuring all documents and deadlines are accurate and on time
• Schedule and confirm client appointments, showings, and team meetings
• Attend appointments and showings with or without the lead agent as needed
• Help manage and nurture relationships with past, current, and future clients through personalized follow-ups and communication
• Coordinate closing gifts and ensure every client’s experience is exceptional from start to finish
• Support the marketing of listings and team branding across social media, print, and digital platforms
• Maintain databases and CRM systems to track leads, clients, and follow-ups
• Provide general support to the team for special projects, events, and growth initiatives

• Strong organizational and time-management skills
• Excellent written and verbal communication
• Tech-savvy — comfortable with CRM systems, Google Suite, and social media platforms
• Positive, proactive attitude and ability to work both independently and as part of a team
• Real estate license is required

Why Join Us

The Jordan Jankowski Team combines a competitive, high-performance mindset with a people-first culture. You’ll work alongside top-producing agents, gain hands-on real estate experience, and help elevate a brand built on integrity, excellence, and service.