Scheduling Manager
- Manages workload based on goals, initiative, and prioritization.
- Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients. Maintains appropriate gross profit margin for each case.
- Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or “call-outs” arise. The company schedule must be complete three days before all scheduled shifts.
- Manages all caregiver call outs, late arrivals, early departures, and refusals, of assignments; takes appropriate action based on company policies.
- Track and record in company software for all scheduling changes.
- Communicate timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
- Audits time cards on a regular basis to ensure hours match scheduled hours.
- Demonstrate an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
- Act as point of contact with client family regarding schedules.
- Maintain an excellent rapport with clients and caregivers and effectively promote positive interpersonal relationships.
- Works in conjunction with supervisor in resolving complaints, incidents, and injuries.
- Generate internal growth each month consistent with company goals.
- Creates a plan for replacing lost hours weekly,
- Completes client assessments and reassessments
- Communicate and provide input to the internal staff on hiring needs on a regular basis.
- Collaborates with Supervisor and department managers to determine hiring needs.
- High School Diploma or equivalent (GED) is required, Associate’s degree preferred
- Previous experience in customer service preferred
- Minimum of one year in a staffing/scheduling/logistics position preferred
- Knowledge of general home care/healthcare staffing preferred
- Excellent organization and communication skills
- Quick-thinking and astute decision-making skills
- Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
- Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment
- Excellent problem-solving and creative-solution abilities
- Paid Time Off
- Pay On Demand
- Bonus structure
- Various Discount Programs
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