Visitor Center Supervisor - Philly Pride Visitor Center

Position: 30-40 hours per week; 12 month position only
Education: High school degree required
Experience: 2 – 3 years
Compensation: $20/hr
Reports to: Senior Director of Visitor Services

Background:
The Philly Pride Visitor Center will open in early 2026 as one of the nation’s first visitor centers dedicated to serving LGBTQ+ travelers. Located in the heart of the Gayborhood, the Philly Pride Visitor Center will serve as a starting point for LGBTQIA+ travelers and allies looking to explore the city and commonwealth. With exhibits celebrating Philadelphia’s role in the gay rights movement, the new visitor center will provide maps, information, complimentary itinerary planning, a gift shop, and guides to LGBTQ+ friendly destinations in Philadelphia and across the Commonwealth of PA.

Description:
The Philly Pride Visitor Center (Supervisor) is responsible for leading a team of Visitor Experience Associates and volunteers to welcome visitors to a world class experience in Philly. The supervisor will work closely with the Visitor Services management team to engage neighboring businesses, schedule part time VEAs and volunteers, and engage neighboring businesses and attractions.

The Philly Pride Supervisor will support the Visitor Center by serving as the site supervisor and lead concierge on duty, responsible for ticket and merchandise sales and connecting visitors with area attractions and experiences. The Supervisor will update informational brochures, retail inventory, and complete daily opening and closing procedures. The Supervisor will support the PVCC Visitor Services team’s public outreach program, including partner outreach, event staffing, and off-site activations as required.

Hours: Tuesday-Saturday 11 am – 5 pm. This position requires evening, weekend and holiday availability. Schedule will vary based on seasonal, operational and programmatic needs.

Responsibilities include, but are not limited to:

Retail Operations:

• Supervise part time staff and volunteers working at the Philly Pride Visitor Center.
• Provides high level of customer service and knowledge of Philadelphia’s LGBTQ+ community, the city’s history, and contemporary attractions;
• Carries out concierge duties, with a priority focus on the Philly Pride Visitor Center.
• Facilitates duties for incoming retail inventory; ensuring updated counts, barcode labeling, and stocking locations (store fronts and storage).
• Maintain inventory levels and re-merchandise daily to maximize sales and celebrate local vendors.
• Work collaboratively with Retail Manager to provide consistent communication and support in managing retail operations, including product trends, inventory levels, and anticipated needs.
• Ensure retail displays are presented according to planograms (POGs) and Retail Manager’s approved merchandising strategy.
• Supports and maintains retail databases (Shopify, other).

Visitor Services:

• Provide friendly, informed, visitor services as lead staff member at the new LGBTQ+ Visitor Center.
• Proactively source weekly THINGS TO DO, events, information and knowledge as it pertains to LGBTQ+ travel, events, attractions and experiences in the Greater Philadelphia area.
• Ensure the Philly Pride Visitor Center is well stocked with relevant maps, brochures, and information about area attractions.
• Operate as a key “power user” for point-of-sale (POS) systems of all locations
• Train, coach, and supervise new and current Visitor Experience Associates (VEAs) and volunteers assigned to the Philly Pride Visitor Center.
• Create and maintain the staff and volunteer schedule for the Philly Pride Visitor Center with support from the Senior Director of Visitor Services.
• Serve as supervisor for Philly Pride Visitor Center VEAs; receiving staff call outs, approving staff time sheets, and reporting disciplinary to receive staff call outs,
• Develop and maintain operational understanding of all PVCC locations to ensure adequate knowledge and support.
• Provide feedback to Visitor Services management staff on employee concerns, operation needs and other areas in need.
• Provide cash management (cash drawers, closing duties, bank deposits) as warranted. Support pop-up visitor centers, events and new programs.

Technical Skills
Knowledge of the Philadelphia area, and its LGBTQIA+ community, cultural attractions, and hospitality industry.
Hospitality experience
Computer literate with working knowledge of MS Office suite (Outlook, Word, Excel, PowerPoint).
Familiarity with POS (point-of-sale) systems.
Retail experience (including receiving and processing inventory, stocking)
Strong interpersonal and verbal communication skills
Experience with cash handling
Experience in hospitality or other fast-paced, customer-facing environments.
Valid Driver’s License with Real ID required
Able to lift 45 lbs.